Case studies and white papers

Gintel’s solutions have been deployed in leading carrier and service provider networks around the world since its inception within Telenor in 1994. They deliver revenue-generating enhanced services to millions of subscribers globally. Here is a representative selection of customers that highlight the core products from our portfolio
  • JT

    JT – formerly Jersey Telecom - embarked on an initiative to bring fibre to the island of Jersey, which involved offering a complete enterprise service portfolio for business customers, managed from the cloud. JT chose Gintel's Easy Business Communications Suite to deliver advanced Mobile PBX capabilities as well as classical Centrex options, ensuring JT had a platform fit for a full-fibre future.

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    Nextel Global

    In partnership with Gintel, Nextel has secured a solution that will enable it to establish clear leadership in the business market with a cloud-enabled B2B MVNO solution. It’s a true mobile platform that has no data dependency and which delivers outstanding fixed mobile integration to businesses throughout Belgium.

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    When entrant MVNO Dipper came up with an innovative plan to tackle the small business market, they turned to Gintel. Gintel's flexible, modular approach to service creation gave Dipper the freedom to develop a service that fit their customer needs precisely. Thanks to Gintel, Dipper have the agility to adapt market changes rapidly, evolving their service in line with customer demands.

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    MS Lync, or Skype for Business, offers many benefits and some businesses are adopting it while continuing to leverage other hosted solutions, such as Mobile UC products delivered by MNOs.

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    When Celfon, a long-established provider of business communications solutions in Denmark recognised the need to adapt their business to meet the emerging drive towards Software as a Service, they turned to Gintel and an innovative B2B MVNO was born.

    Read more (formally Network Norway) is the third mobile operator in Norway and launched services targeted towards the SME market in October 2007. chose Gintel’s solution as the platform for their flagship Mobile Office service offering.

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    A provider of communications and IT solutions to businesses in Northern Europe had been delivering excellence in IT to business customers for more than 16 years, across a wide range of industries.

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    Gintel and Dialogic release case study to showcase Celcom deployment in Malaysia.

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    Machine to Machine to Human: How voice and AI integration can boost IoT services and reduce costs. By capitalising on advanced call handing capabilities from Gintel's Easy Business Communications Suite (EBCS) and AI and natural language capabilities from IBM's Watson, Tacira was able to offer a premium managed security system more efficiently and at competitive costs.

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  • Enabling B2B Service for VoLTE / IMS and Convergent Environments

    As VoLTE deployment surges, it’s easy to focus on the new capabilities afforded by VoLTE. However, this neglects the fact that, while new VoLTE devices enter the market and more users migrate to enhanced services every week, there is a transitional process...

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    IN Service Evolution

    This paper discusses key service delivery principles that need to be considered and adopted in service evolution and migration activities in the 5G era. Learn from deep experience of delivering IN migration and service consolidation solutions in complex, Tier 1 networks.

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    IN Services Briefing Paper

    Intelligent Network (IN) services continue to make a major contribution to operator revenues. They are the foundation of a host of simple, but effective applications that provide essential call routing and connectivity services. This briefing paper explores how operators can protect and grow Intelligent Network revenue while seamlessly migrating their customer base to a new, secure environment.

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    Understanding the End User Opportunity

    This new white paper presents data captured from a representative sample of Gintel’s customer base, spread across different markets – Asia, Central Europe and Scandinavia.

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    Network and Device Integration

    To succeed, any Centrex solution must allow graceful integration with current and future networks, and offer compatibility with any available device. Any solution that cannot fully leverage existing signalling, or requires costly handset upgrades, is untenable.

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    Pre-paid Integration

    Pre-paid mobile subscriptions reduce long-term uncertainty and risk for enterprises, particularly those with fewer than 99 employees, and are therefore considered to be an increasingly attractive option for the growing number of enterprises with a mobile workforce.

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    Packaging and Marketing Hosted Services

    Interest in hosted business solutions from the enterprise community is growing rapidly. Collectively, the model through which such applications are delivered by a hosted provider is known as “Software as a Service”, or SaaS.

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    Creating Differentiation and Value

    Problems of competition and technology changes affect all operators, necessitating serious consideration of business strategy. With intense, price-driven competition in consumer markets, typified by the growth of specialist MVNOs…

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    Key Success Factors in IP and UC Services

    While much attention is focused on the overall market opportunity for such services amongst end users and the investment costs associated with launching a service, somewhat less attention has been paid to the revenue potential for a specific service within an individual market.

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  • Micro Services

    Gintel’s range of micro services allows service providers to offer simple but valuable services to any business, whether it’s a sole trader enterprise, a large enterprise or as an extension to an existing offer.

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    Gintel’s Intelligent Voicemail Engine is a highly scalable solution that delivers classical voicemail capabilities augmented by intelligent integration and interaction with other revenue generating services. It meets the needs of consumer and business customers, with multi-tenancy capabilities to support sub-brand strategies and a diverse service portfolio.

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    Twinning is a module that enables multiple devices and terminals to be accessed via the same or different numbers. It has a number of flexible options and can be offered to both business and consumer customers...

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    SMS Calling

    SMS provides a simple means allow access to calling services through a simple process, allowing business and consumer customers to easily manage access to calling services.

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    Call Recording

    European legislation mandates the recording and storage of mobile voice calls in financial markets, creating significant opportunities for service providers to offer call recording as a service...

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    Personal Call Manager

    Personal Call Manager (PCM) delivers a comprehensive, integrated communications service to families and individuals, enhancing communication and mobility.

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    Gintel’s GeoFencing solution is a simple addition to the service portfolio of an MNO that allows them to offer a range of branded location-based services to consumer and enterprise customers.

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    Enterprise Call Manager

    Gintel’s Enterprise Call Manager (ECM) product is a turnkey inbound call management solution, designed to offer optimised call routing functionality to enterprise and SME customers.

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    Easy VPN

    EasyVPN enables operators and service providers to easily offer an advanced telephony solution for business customers.

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    Easy Virtual PaBX

    Gintel’s Easy Virtual PaBX is a fully converged Mobile and IP Centrex solution that allows operators to rapidly deliver Centrex services to mobile and fixed customers.

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    Easy Virtual Contact Center

    EasyVCC enables operators and service providers to easily construct highly tailored solutions matching the needs and preferences of different customers.

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    Easy Business Communications Suite

    Gintel’s Easy Business Communications Suite is a powerful solution that enables CSPs to launch hosted mobile UC services for enterprise and SME customers.

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    Key Services and Modules

    Gintel’s service offers are based on a core, common platform, with many shared resources. They can easily be extended with a range of optional modules, which mean that each deployment can be tailored to the specific needs of each operator or tenant.

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    Mobile Office Solutions

    Gintel offers a unique solution that allows service providers to offer powerful business communications services. It enables businesses to take complete control of their fixed and mobile communications, ensuring that their calls are never missed by efficiently routing them to the right person, at the right time.

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    Enabling B2B services for MVNE solutions

    Gintel can offer a complete range of B2B services that can easily be combined with any MVNE solution, allowing the MVNE, MVNA or MNO host to quickly and easily on-board partner MVNOs and service providers that seek to address business markets and customers.

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  • Converging IoT and UC

    Bringing voice and messaging to the smart city and IoT domain.

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