Call Recording

Call Recording for your Business Customers

Gintel’s call recording solution is a highly configurable and flexible solution that allows operators to help their business customers meet legislative, training, customer service and auditing requirements. It creates significant opportunities for service providers, enabling them to offer call recording as a premium proposition to enterprise and B2B customers.

Network-based fixed and mobile call recording enables your business customers to break free from traditional fixed-based and PBX-enabled call recording solutions, enabling BYOD and mobile working. Deployed in your telco cloud, it is highly redundant, flexible, scalable and future proof – encompassing 2G to 5G, and beyond.

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Overview

Create new revenue streams

Enables service providers to offer a valuable call recording solution to their business customers, creating new fixed or subscription-based revenue streams for operators. The solution can be provided as part of a bundle or with subscription fees for the recording and secure storage of records.

Add value for enterprise customers

Help your customers to meet compliance obligations, enable BYOD, and improve employee training and customer service performance. The service is highly configurable and scalable to meet capacity requirements.

Features

Fully compliant call recording
Fully integrated with IMS / VoLTE core, as well as legacy networks
Highly configurable and scalable
Use Gintel’s encrypted storage solution, or integrate with third party/private platforms

Easy Business Communications Suite

Benefits

Compliance

Enable enterprise clients to meet regulatory requirements

Create new revenue streams

Offer a premium recording and storage service as fixed fee or subscription-based

Enable BYOD and mobility

Enable enterprise customers to support BYOD and mobile working, while meeting compliance requirements

Provide value to business customers

Enable businesses to measure and understand customer satisfaction

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

Jersey Telecom has a long and successful history and a growing enterprise customer base. With full-fibre connectivity, the team sought to bring a better, more unified experience to customers – across fixed and mobile.

How did they achieve this?

Easy Business Communications Suite, optimised for mobile networks - including with complex protocols, such as CAMEL.

Mobile PBX, across all networks

Full Mobile PBX capabilities deployed on GSM, 3G, LTE and VoLTE networks, allowing mobile devices to operate as extensions to cloud PBX solutions, from Gintel.

Learn how JT was able to offer a solution for any customer, from those migrating from legacy solutions, to those integrating mobile devices.
Learn how JT is able to scale their service internationally, connecting businesses globally.
Learn how Gintel's solution is enabling JT to develop a secure call recording solution for their many customers in Financial Services.

Want to learn more about Gintel?

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Keep up with Gintel

The Gintel Blog

27 July 2020 Teams integration – connect market-leading collaboration with Gintel
21 July 2020 B2B service migration and replacement – key considerations for a more agile future
10 July 2020 CRM integration – creating a single perspective from the call-handling interface

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Events

Gintel on Twitter

Integrate #MicrosoftTeams with Gintel to ensure status federation and full breakout to classical fixed and mobile numbers. Help your business customers with Teams integration: bit.ly/39yz1oF
Legacy service siloes drain costs and prevent evolution to more agile, virtual environments. What do you need to consider when thinking about service migration? gintel.com/blog/532-b2b-s… #b2bservices #servicemigration
CRM integration – creating a single perspective from the call-handling interface: bit.ly/3fiakyL #CRM #crmintegration
Understanding customer and market requirements is hard, but it doesn’t have to be. Value opportunities need to be identified based on close understanding of individual customers. Gintel unlocks customisation to support value-driven programmes. How? gintel.com/blog/530-turni…
Identifying value in B2B segments – it’s not where you always expect it: gintel.com/blog/529-ident… #b2b
Delivering FMC remains critical, even while users adopt 5G. Can you offer converged services? gintel.com/blog/528-deliv… #FMC #5G #convergedservices
There are numerous methods for determining user location and each has evolved for different purposes and network environments. By combining these, we’ve enabled more efficient service delivery and novel revenue opportunities for our operator customers: gintel.com/blog/527-geogr…
Working remotely – the new normal? How can you help businesses adjust to a new, long-term reality? gintel.com/blog/525-worki… #workingfromhome #homeworking #remoteworking
Protecting existing revenue is essential, but so too is service evolution. The two approaches can be complementary. What can we learn from consulting firm, Arthur D. Little? gintel.com/blog/524-excel… #mobileoperators #serviceevolution #B2B
RT @Gintel_AS: Remote working is the new normal – and it’s likely to stay. Can you deliver the services your business customers need in the…

Head Office

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+47 7318 7000

sales@gintel.com

Our products

Call Recording

Call Recording

Call Recording for your Business Customers

Overview

Create new revenue streams

Add value for enterprise customers

Features

Easy Business Communications Suite

Benefits

Compliance

Create new revenue streams

Enable BYOD and mobility

Provide value to business customers

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

How did they achieve this?

Mobile PBX, across all networks

Keep up with Gintel

The Gintel Blog

Events

Gintel on Twitter

Head Office

Call
Recording