Call Recording

Call Recording for your Business Customers

Gintel’s call recording solution is a highly configurable and flexible solution that allows operators to help their business customers meet legislative, training, customer service and auditing requirements. It creates significant opportunities for service providers, enabling them to offer call recording as a premium proposition to enterprise and B2B customers.

Network-based fixed and mobile call recording enables your business customers to break free from traditional fixed-based and PBX-enabled call recording solutions, enabling BYOD and mobile working. Deployed in your telco cloud, it is highly redundant, flexible, scalable and future proof – encompassing 2G to 5G, and beyond.

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Overview

Create new revenue streams

Enables service providers to offer a valuable call recording solution to their business customers, creating new fixed or subscription-based revenue streams for operators. The solution can be provided as part of a bundle or with subscription fees for the recording and secure storage of records.

Add value for enterprise customers

Help your customers to meet compliance obligations, enable BYOD, and improve employee training and customer service performance. The service is highly configurable and scalable to meet capacity requirements.

Features

Fully compliant call recording
Fully integrated with IMS / VoLTE core, as well as legacy networks
Highly configurable and scalable
Use Gintel’s encrypted storage solution, or integrate with third party/private platforms

Easy Business Communications Suite

Benefits

Compliance

Enable enterprise clients to meet regulatory requirements

Create new revenue streams

Offer a premium recording and storage service as fixed fee or subscription-based

Enable BYOD and mobility

Enable enterprise customers to support BYOD and mobile working, while meeting compliance requirements

Provide value to business customers

Enable businesses to measure and understand customer satisfaction

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

Jersey Telecom has a long and successful history and a growing enterprise customer base. With full-fibre connectivity, the team sought to bring a better, more unified experience to customers – across fixed and mobile.

How did they achieve this?

Easy Business Communications Suite, optimised for mobile networks - including with complex protocols, such as CAMEL.

Mobile PBX, across all networks

Full Mobile PBX capabilities deployed on GSM, 3G, LTE and VoLTE networks, allowing mobile devices to operate as extensions to cloud PBX solutions, from Gintel.

Learn how JT was able to offer a solution for any customer, from those migrating from legacy solutions, to those integrating mobile devices.
Learn how JT is able to scale their service internationally, connecting businesses globally.
Learn how Gintel's solution is enabling JT to develop a secure call recording solution for their many customers in Financial Services.

Want to learn more about Gintel?

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Keep up with Gintel

The Gintel Blog

25 November 2021 What are 5G private networks for? Not just low latency, it turns out.
22 November 2021 Extending your teams with temporary, contract and seasonal workers
22 October 2021 What is the 5G enterprise? How are communications processes evolving for B2B services in the 5G SA?

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Gintel on Twitter

Read our latest blog to learn how you can easily and quickly add new mobiles and terminals to user groups, helping your customers to include flexible working and temporary workers in key communications systems: gintel.com/blog/577-exten… #MNOs #B2BServices #MobilePBX #MSISDN #BSS
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Integrating hosted voice offers with Teams and other platforms enables better user experiences, as it allows user status to be more accurately shared with others, via ownership of the MSIDN, fixed numbers – and network triggers: gintel.com/blog/568-integ… #Teams #collaborationtools
VoLTE has been widely adopted but many existing and legacy IP Centrex, mobile PBX and B2B platforms are not compatible with this core network service. With VoLTE roaming coming soon, isn’t it time to act? gintel.com/blog/567-adapt… #VoLTE #IPCentrex #mobilePBX #b2bplatform
Defining the components of a #B2B communications service as part of a bundle can be tricky. Operators recognise that they need to provide different tiers, with different functionality and capabilities to meet the needs of a much more diverse audience: gintel.com/blog/564-build…
We’ve delivered vPBX solutions for 20 years and it's clear that a significant shift is likely as we move into the next decade. Where have we come from and where are we going? Find out: gintel.com/blog/563-cloud… #B2B #5G #vPBX #VirtualPBX #CloudPBX #MicrosoftTeams #MSTeams #Whereby

Head Office

Otto Nielsens vei 12 N-7004 Trondheim Norway

+47 7318 7000

sales@gintel.com

Our products

Call Recording

Call Recording

Call Recording for your Business Customers

Overview

Create new revenue streams

Add value for enterprise customers

Features

Easy Business Communications Suite

Benefits

Compliance

Create new revenue streams

Enable BYOD and mobility

Provide value to business customers

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

How did they achieve this?

Mobile PBX, across all networks

Keep up with Gintel

The Gintel Blog

Events

Gintel on Twitter

Head Office

Call
Recording