Microsoft Teams Integration

The Gintel MS Teams Integration module extends the benefits of MS Teams to mobile users, ensuring that it is fully integrated with mobile unified communications and call management services. The module enables user status to be shared across both MS Teams and mobile domains.

Read the datasheet

Overview

Add click to call and SMS sending to Teams

With the MS Teams integration modules, users can use ‘click to call’ features directly from the Teams client. The number that is presented can be selected to be the user’s own number or one of the company main numbers, ensuring that recipients can recognise the call. In addition, the integration allows SMS messages to be sent from the client for mobile termination.

Cross device call pickup

Parallel ringing across all devices means that users have the convenience of selecting on which terminal to accept calls – MS Teams, mobile, fixed or other device. The MS Teams integration module means that service providers can offer business users a solution that complements other popular enterprise applications and enhances their reach and capabilities.

Features

Selectable CLI presentation
Click to call
Parallel ringing and call pickup
Integrate all terminals into business calling plan

Microsoft Teams Integration

Benefits

Extend

Extend mobile capabilities to MS Teams users

Enhance

Offer enhanced connectivity and call distribution options

Enable

Enable greater business efficiency

Economic

Offer as a service for additional revenue

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

Jersey Telecom has a long and successful history and a growing enterprise customer base. With full-fibre connectivity, the team sought to bring a better, more unified experience to customers – across fixed and mobile.

How did they achieve this?

Easy Business Communications Suite, optimised for mobile networks - including with complex protocols, such as CAMEL.

Mobile PBX, across all networks

Full Mobile PBX capabilities deployed on GSM, 3G, LTE and VoLTE networks, allowing mobile devices to operate as extensions to cloud PBX solutions, from Gintel.

Learn how JT was able to offer a solution for any customer, from those migrating from legacy solutions, to those integrating mobile devices.
Learn how JT is able to scale their service internationally, connecting businesses globally.
Learn how Gintel's solution is enabling JT to develop a secure call recording solution for their many customers in Financial Services.

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The Gintel Blog

14 September 2021 Customer experience in B2B – why is “continuous improvement logic” essential?
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28 June 2021 Deployment options and models for real-time services

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Customer expectations are changing. This is having a huge influence on business services, as users seek simplicity at every stage of their journey. How do you turn complex network services into usable propositions that can evolve with your customers? gintel.com/blog/572-custo…
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Integrating hosted voice offers with Teams and other platforms enables better user experiences, as it allows user status to be more accurately shared with others, via ownership of the MSIDN, fixed numbers – and network triggers: gintel.com/blog/568-integ… #Teams #collaborationtools
VoLTE has been widely adopted but many existing and legacy IP Centrex, mobile PBX and B2B platforms are not compatible with this core network service. With VoLTE roaming coming soon, isn’t it time to act? gintel.com/blog/567-adapt… #VoLTE #IPCentrex #mobilePBX #b2bplatform
Defining the components of a #B2B communications service as part of a bundle can be tricky. Operators recognise that they need to provide different tiers, with different functionality and capabilities to meet the needs of a much more diverse audience: gintel.com/blog/564-build…
We’ve delivered vPBX solutions for 20 years and it's clear that a significant shift is likely as we move into the next decade. Where have we come from and where are we going? Find out: gintel.com/blog/563-cloud… #B2B #5G #vPBX #VirtualPBX #CloudPBX #MicrosoftTeams #MSTeams #Whereby
#cloudPBX communication & collaboration has surged. It’s easy to imagine that this now dominates business voice – but more than 50% of the market is tied to on-premise solutions. Operators need to act now to gain traction & leverage new #5G capabilities: gintel.com/blog/562-cloud…
Every operator’s #B2B service portfolio starts from a different point. You may have an existing solution that needs to be retired, or be launching a completely new offer. Regardless, #customerexperience customisation and evolution are key. Here’s why: lnkd.in/db52dUt
Efforts are underway to prototype & deliver advanced #5Gservices in captive & test networks. These will jump to commercial networks, but there’s lots of work to be done to identify & resolve issues in multi-network environment: bit.ly/3cZzTpw
Integrate #MicrosoftTeams with Gintel to ensure status federation and full breakout to classical fixed and mobile numbers. Network-based call handling and user controls manage status and ensure the group is updated: bit.ly/31BYaeT

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Our products

Microsoft Teams Integration

Microsoft Teams Integration

Overview

Add click to call and SMS sending to Teams

Cross device call pickup

Features

Microsoft Teams Integration

Benefits

Extend

Enhance

Enable

Economic

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

How did they achieve this?

Mobile PBX, across all networks

Keep up with Gintel

The Gintel Blog

Events

Gintel on Twitter

Head Office

Microsoft
Teams Integration