EBCS includes a comprehensive, generic API framework that creates a wealth of integration possibilities with other cloud solutions, such as CRM platforms. This allows service providers to enhance and extend the cloud portfolio by adding telephony capabilities and event reporting to record activity in key enterprise systems.Read the datasheet
The API framework enables service providers to promote preferred solutions to business users, bringing UC capabilities directly to key enterprise applications offered as part of a managed services portfolio. The interface allows key events and associated calling data, such as calls, answer group, service number and agent ID, to be captured and stored in the relevant service for future review.
Click2Call allows users to initiate calls directly from a CRM platform, enhancing convergence and increasing efficiency, particularly in support of sales or customer care activities. Because EBCS allows users and agents to control multiple devices, they can hold the conversation on the most convenient. This is particularly useful for mobile workers, who access applications from the smart device.
Jersey Telecom has a long and successful history and a growing enterprise customer base. With full-fibre connectivity, the team sought to bring a better, more unified experience to customers – across fixed and mobile.
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