CRM Integration for EBCS

CRM Integration

EBCS includes a comprehensive, generic API framework that creates a wealth of integration possibilities with other cloud solutions, such as CRM platforms. This allows service providers to enhance and extend the cloud portfolio by adding telephony capabilities and event reporting to record activity in key enterprise systems.

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Overview

Integrate with your preferred application set

The API framework enables service providers to promote preferred solutions to business users, bringing UC capabilities directly to key enterprise applications offered as part of a managed services portfolio. The interface allows key events and associated calling data, such as calls, answer group, service number and agent ID, to be captured and stored in the relevant service for future review.

Enable Click2Call from CRM platforms

Click2Call allows users to initiate calls directly from a CRM platform, enhancing convergence and increasing efficiency, particularly in support of sales or customer care activities. Because EBCS allows users and agents to control multiple devices, they can hold the conversation on the most convenient. This is particularly useful for mobile workers, who access applications from the smart device.

Features

  • Add Click2Call functionality
  • Capture and store key session metadata
  • Easily integrate with common enterprise services
  • Record sessions for future review and training
  • Web services / SOAP API

CRM Integration for EBCS

Benefits

Flexible

Extensible

Extend and enhance managed service offer
Adaptable

Unified

Unify enterprise applications
Mobile

Efficient

Enhance enterprise efficiency
Cost-effective

Valuable

Boost enterprise customer loyalty

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

Jersey Telecom has a long and successful history and a growing enterprise customer base. With full-fibre connectivity, the team sought to bring a better, more unified experience to customers – across fixed and mobile.

How did they achieve this?

Easy Business Communications Suite, optimised for mobile networks - including with complex protocols, such as CAMEL.

Mobile PBX, across all networks

Full Mobile PBX capabilities deployed on GSM, 3G, LTE and VoLTE networks, allowing mobile devices to operate as extensions to cloud PBX solutions, from Gintel.

Read More
  • Learn how JT was able to offer a solution for any customer, from those migrating from legacy solutions, to those integrating mobile devices.
  • Learn how JT is able to scale their service internationally, connecting businesses globally.
  • Learn how Gintel's solution is enabling JT to develop a secure call recording solution for their many customers in Financial Services.
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