Call Center Admin

Call Centre Admin for EBCS

Call Centre Admin

With the Call Centre Admin module, supervisors can quickly access rich information regarding agent activities. The drill-down option reveals the statistics associated with each, providing instant performance monitoring and ensuring that additional support and resources can be offered.

Read the datasheet

Overview

Real-time wallboard for visual reporting

Call centre administrators need to see real-time information, so that they can understand the live status within the facility. The Call Centre Admin module includes a wallboard display feature, that allows rapid visual appraisal of agent status and current queues.

HTML5 portal, optimised for large screen projection

The portal is built in HTML5 and is fully responsive, which means it can be projected at large scale, providing a detailed resource for all staff. The rich reporting means that data can easily be shared among teams and continuous performance monitoring enabled.

Features

Highlights all queues
Reveals number in queue and longest time in queue
Detailed agent statistics
Rich information regarding facility / customer performance
Simple navigation and drill-down

Call Centre Admin for EBCS

Benefits

Real-time

Deliver key metrics and data, instantly

Fast

Share information rapidly between teams

Efficient

Accelerate call centre administration

Cost-effective

Identify issues before they have an impact

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

Jersey Telecom has a long and successful history and a growing enterprise customer base. With full-fibre connectivity, the team sought to bring a better, more unified experience to customers – across fixed and mobile.

How did they achieve this?

Easy Business Communications Suite, optimised for mobile networks - including with complex protocols, such as CAMEL.

Mobile PBX, across all networks

Full Mobile PBX capabilities deployed on GSM, 3G, LTE and VoLTE networks, allowing mobile devices to operate as extensions to cloud PBX solutions, from Gintel.

Learn how JT was able to offer a solution for any customer, from those migrating from legacy solutions, to those integrating mobile devices.
Learn how JT is able to scale their service internationally, connecting businesses globally.
Learn how Gintel's solution is enabling JT to develop a secure call recording solution for their many customers in Financial Services.

Want to learn more about Gintel?

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Keep up with Gintel

The Gintel Blog

24 September 2020 What is fixed mobile convergence?
08 September 2020 The agile workplace – operators need to take the lead
24 August 2020 Leverage your voice assets – capitalising on native voice to unify UC islands

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The #COVID19 pandemic has seen a huge adjustment in work practices. Businesses have quickly moved to enable #remoteworking Operators must adapt and adjust voice services while integrating to commonly used business tools to support this transition: gintel.com/blog/542-the-a…
Integrate #MicrosoftTeams with Gintel to ensure status federation & full breakout to classical fixed & mobile numbers. Network-based call handling and user controls manage status and ensure the group is updated – help your customers with Teams integration: bit.ly/35HTCa3
Legacy service siloes drain costs and prevent evolution to more agile, virtual environments. Migration can enable new opportunities to be targeted. What do you need to consider when thinking about service migration? bit.ly/32h45Y8
Leverage your voice assets – capitalising on native voice to unify UC islands: gintel.com/blog/540-lever… #UC #UnifiedCommunications
Finding new value opportunities is essential, particularly when comparing operator performance. @BCG points to B2B for building value in telecoms – what does this mean and how can you move to the next generation to boost value and returns? gintel.com/blog/539-bosto… #B2B #telecoms
Integrate #MicrosoftTeams with Gintel to ensure status federation and full breakout to classical fixed and mobile numbers. Help your business customers with Teams integration: bit.ly/39yz1oF
Legacy service siloes drain costs and prevent evolution to more agile, virtual environments. What do you need to consider when thinking about service migration? gintel.com/blog/532-b2b-s… #b2bservices #servicemigration
CRM integration – creating a single perspective from the call-handling interface: bit.ly/3fiakyL #CRM #crmintegration
Understanding customer and market requirements is hard, but it doesn’t have to be. Value opportunities need to be identified based on close understanding of individual customers. Gintel unlocks customisation to support value-driven programmes. How? gintel.com/blog/530-turni…
Identifying value in B2B segments – it’s not where you always expect it: gintel.com/blog/529-ident… #b2b

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+47 7318 7000

sales@gintel.com

Our products

Call Centre Admin

Call Centre Admin for EBCS

Call Centre Admin

Overview

Real-time wallboard for visual reporting

HTML5 portal, optimised for large screen projection

Features

Call Centre Admin for EBCS

Benefits

Real-time

Fast

Efficient

Cost-effective

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

How did they achieve this?

Mobile PBX, across all networks

Keep up with Gintel

The Gintel Blog

Events

Gintel on Twitter

Head Office

Call Centre
Admin