Call Center Admin

Call Centre Admin for EBCS

Call Centre Admin

With the Call Centre Admin module, supervisors can quickly access rich information regarding agent activities. The drill-down option reveals the statistics associated with each, providing instant performance monitoring and ensuring that additional support and resources can be offered.

Read the datasheet

Overview

Real-time wallboard for visual reporting

Call centre administrators need to see real-time information, so that they can understand the live status within the facility. The Call Centre Admin module includes a wallboard display feature, that allows rapid visual appraisal of agent status and current queues.

HTML5 portal, optimised for large screen projection

The portal is built in HTML5 and is fully responsive, which means it can be projected at large scale, providing a detailed resource for all staff. The rich reporting means that data can easily be shared among teams and continuous performance monitoring enabled.

Features

Highlights all queues
Reveals number in queue and longest time in queue
Detailed agent statistics
Rich information regarding facility / customer performance
Simple navigation and drill-down

Call Centre Admin for EBCS

Benefits

Real-time

Deliver key metrics and data, instantly

Fast

Share information rapidly between teams

Efficient

Accelerate call centre administration

Cost-effective

Identify issues before they have an impact

Working with Gintel

Case Study: ice.net

Complete Hosted Telephony for Enterprises

ice.net (formally Network Norway) is the third mobile operator in Norway and launched services targeted towards the SME market in October 2007. ice.net chose Gintel’s solution as the platform for their flagship Mobile Office service offering.

Cost-effective with a solid business case

It was essential for ice.net that a solid business case could be created for the new service launch. The components selected for the Mobile Office solution had to be cost-effective from the outset in order to meet ice.net’s demanding conditions.

The Solution

Gintel was able to meet these requirements with its software and the complete suite of network gateways required for the installation.

“the Gintel solution...enables us to offer better solutions, giving both higer value and more flexibility to our business solutions” Ingvild Myhre
Former CEO, Network Norway

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The Gintel Blog

28 October 2019 The Intelligent Network continues to be of fundamental importance for service delivery, but how will it evolve to meet new challenges?
23 October 2019 How can telcos understand SMBs? Part 1
16 October 2019 What’s next for voice? Get ready for VoNR

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Events

MWC
Barcelona, 24 - 27 February 2020

Gintel will be attending Mobile World Congress in Barcelona from 24 - 27 February 2020 – why not meet us to find out how we can help operators achieve rapid ROI, differentiate their B2B and IoT services, and grow their business?

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The Intelligent Network continues to be of fundamental importance for service delivery, but how will it evolve to meet new challenges? gintel.com/blog/506-the-i…
Why have telcos consistently failed to understand the needs of SMBs? We’ve seen telcos – large & small – succeed in this market. In this article, we explore a few of these myths. Telcos can absolutely understand & succeed with SMBs – here’s why: bit.ly/2oXe83N #Telecoms
VoLTE may have only recently been launched in many countries but, already, some MNOs are looking ahead to the next generation. What’s next for voice? Get ready for VoNR: gintel.com/blog/503-what-… #VoLTE #VoNR
New blog: Voice and media processing as service enablers – the evolving role of SRF and MRF: gintel.com/blog/500-voice…
Business customers are not simply groups of retail customers. Unlimited data is nice, but it’s not a step forward in addressing their needs. If it’s the answer, the question is probably wrong – what should #MNOs be asking? gintel.com/blog/499-unlim…
Regulations covering telephony services are a constantly moving target. Independent VoIP providers may find it hard to keep pace with evolving requirements. Read our latest blog to find out how Gintel can help you ensure compliance: bit.ly/33GYOb3 #GDPR #mifidii #VoIP
Operators often don’t exploit the full benefits of different communications service solutions because they don’t enable them to share key triggers and real-time events. Blending best of breed with deep integration between communications processes: bit.ly/2JM55c6
As the #UC market has matured, there has been increasing convergence between platforms. Operators need to think about differentiation and how to achieve it, so that they can complement new connectivity offers with #B2B service offers. With Gintel, you can: bit.ly/2XRVTMF
#MNOs are missing out on revenue growth from #B2B customers that is being secured by #MSPs They already have customer attention – what they need is the ability to launch complementary services, optimised for different markets without increasing expenses: bit.ly/2OUp9Pq
Regulations covering telephony services are a constantly moving target. Independent VoIP providers may find it hard to keep pace with evolving requirements. Read our latest blog to find out how Gintel can help you ensure compliance: bit.ly/33GYOb3 #GDPR #mifidii #VoIP

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Our products

Call Centre Admin

Call Centre Admin for EBCS

Call Centre Admin

Overview

Real-time wallboard for visual reporting

HTML5 portal, optimised for large screen projection

Features

Call Centre Admin for EBCS

Benefits

Real-time

Fast

Efficient

Cost-effective

Working with Gintel

Case Study: ice.net

Complete Hosted Telephony for Enterprises

Cost-effective with a solid business case

The Solution

Keep up with Gintel

The Gintel Blog

Events

MWC Barcelona, 24 - 27 February 2020

Gintel on Twitter

Head Office

Call Centre
Admin

MWC
Barcelona, 24 - 27 February 2020