Call Centre Admin for EBCS

Call Centre Admin

With the Call Centre Admin module, supervisors can quickly access rich information regarding agent activities. The drill-down option reveals the statistics associated with each, providing instant performance monitoring and ensuring that additional support and resources can be offered.

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Overview

Real-time wallboard for visual reporting

Call centre administrators need to see real-time information, so that they can understand the live status within the facility. The Call Centre Admin module includes a wallboard display feature, that allows rapid visual appraisal of agent status and current queues.

HTML5 portal, optimised for large screen projection

The portal is built in HTML5 and is fully responsive, which means it can be projected at large scale, providing a detailed resource for all staff. The rich reporting means that data can easily be shared among teams and continuous performance monitoring enabled.

Features

  • Highlights all queues
  • Reveals number in queue and longest time in queue
  • Detailed agent statistics
  • Rich information regarding facility / customer performance
  • Simple navigation and drill-down

Call Centre Admin for EBCS

Benefits

Flexible

Real-time

Deliver key metrics and data, instantly
Adaptable

Fast

Share information rapidly between teams
Mobile

Efficient

Accelerate call centre administration
Cost-effective

Cost-effective

Identify issues before they have an impact

Working with Gintel

Case Study: ice.net

Complete Hosted Telephony for Enterprises

ice.net (formally Network Norway) is the third mobile operator in Norway and launched services targeted towards the SME market in October 2007. ice.net chose Gintel’s solution as the platform for their flagship Mobile Office service offering.

Cost-effective with a solid business case

It was essential for ice.net that a solid business case could be created for the new service launch. The components selected for the Mobile Office solution had to be cost-effective from the outset in order to meet ice.net’s demanding conditions.

The Solution

Gintel was able to meet these requirements with its software and the complete suite of network gateways required for the installation.

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“the Gintel solution...enables us to offer better solutions, giving both higer value and more flexibility to our business solutions” Ingvild Myhre
Former CEO, Network Norway
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