Call Center Admin

Call Centre Admin for EBCS

Call Centre Admin

With the Call Centre Admin module, supervisors can quickly access rich information regarding agent activities. The drill-down option reveals the statistics associated with each, providing instant performance monitoring and ensuring that additional support and resources can be offered.

Read the datasheet

Overview

Real-time wallboard for visual reporting

Call centre administrators need to see real-time information, so that they can understand the live status within the facility. The Call Centre Admin module includes a wallboard display feature, that allows rapid visual appraisal of agent status and current queues.

HTML5 portal, optimised for large screen projection

The portal is built in HTML5 and is fully responsive, which means it can be projected at large scale, providing a detailed resource for all staff. The rich reporting means that data can easily be shared among teams and continuous performance monitoring enabled.

Features

Highlights all queues
Reveals number in queue and longest time in queue
Detailed agent statistics
Rich information regarding facility / customer performance
Simple navigation and drill-down

Call Centre Admin for EBCS

Benefits

Real-time

Deliver key metrics and data, instantly

Fast

Share information rapidly between teams

Efficient

Accelerate call centre administration

Cost-effective

Identify issues before they have an impact

Working with Gintel

Case Study: ice.net

Complete Hosted Telephony for Enterprises

ice.net (formally Network Norway) is the third mobile operator in Norway and launched services targeted towards the SME market in October 2007. ice.net chose Gintel’s solution as the platform for their flagship Mobile Office service offering.

Cost-effective with a solid business case

It was essential for ice.net that a solid business case could be created for the new service launch. The components selected for the Mobile Office solution had to be cost-effective from the outset in order to meet ice.net’s demanding conditions.

The Solution

Gintel was able to meet these requirements with its software and the complete suite of network gateways required for the installation.

“the Gintel solution...enables us to offer better solutions, giving both higer value and more flexibility to our business solutions” Ingvild Myhre
Former CEO, Network Norway

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24 February 2020 Optimising legacy services for 5G growth
11 February 2020 Delivering voice and messaging services for different network slices
04 February 2020 Next-generation, agile voicemail for service providers

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Read our latest blog post to find out how operators can reduce costs and eliminate siloes while moving to full 5G: gintel.com/blog/516-optim… #5g #5gnetwork #5gtechnology
#Networkslicing is coming. Seen by many as the key to enabling new B2B monetisation opportunities, slicing will create multiple virtual networks, each of which needs its own service suite. Read our latest blog to learn what operators need to achieve this: bit.ly/2SAly7J
Voicemail is a key solution that provides capabilities needed by other apps. Many operators and service providers run multiple, siloed voicemail solutions, inaccessible to other applications and draining costs. A new approach is required: gintel.com/blog/514-next-…
With voice revenue set to decline by 45%, telcos face stark choices. They need to think about how they can replace this with new revenue streams, which means developing new strategies. What’s your B2B strategy and how will you deliver it? gintel.com/blog/513-what-… #b2b #telcos
Following on from our previous article, we explore further ways in which telcos can easily and quickly target #SMB customers, rising to the challenge raised by STL Partners: bit.ly/2R4PKaa #SMEs
Businesses are reporting low NPS for mobile and fixed services, particularly among the smallest segments. This dissatisfaction can be transformed into an opportunity to deliver compelling services. What's the opportunity for MNOs in dissatisfaction? bit.ly/2t1jgW1 #nps
Private networks have become essential to the future success of 5G technology, but they have to interact and interoperate with classical PLMN and MNO networks – both for legacy services as well as for new forms of M2M2H communication: gintel.com/blog/508-priva… #5g #mno
MNOs must differentiate to compete in saturated markets. How? Read our latest blog to find out: gintel.com/blog/507-mnos-… #mnos
The Intelligent Network continues to be of fundamental importance for service delivery, but how will it evolve to meet new challenges? gintel.com/blog/506-the-i…
Why have telcos consistently failed to understand the needs of SMBs? We’ve seen telcos – large & small – succeed in this market. In this article, we explore a few of these myths. Telcos can absolutely understand & succeed with SMBs – here’s why: bit.ly/2oXe83N #Telecoms

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Call Centre Admin

Call Centre Admin for EBCS

Call Centre Admin

Overview

Real-time wallboard for visual reporting

HTML5 portal, optimised for large screen projection

Features

Call Centre Admin for EBCS

Benefits

Real-time

Fast

Efficient

Cost-effective

Working with Gintel

Case Study: ice.net

Complete Hosted Telephony for Enterprises

Cost-effective with a solid business case

The Solution

Keep up with Gintel

The Gintel Blog

Events

Gintel on Twitter

Head Office

Call Centre
Admin