Call Center Admin

Call Centre Admin for EBCS

With the Call Centre Admin module, supervisors can quickly access rich information regarding agent activities. The drill-down option reveals the statistics associated with each, providing instant performance monitoring and ensuring that additional support and resources can be offered.

Read the datasheet

Overview

Real-time wallboard for visual reporting

Call centre administrators need to see real-time information, so that they can understand the live status within the facility. The Call Centre Admin module includes a wallboard display feature, that allows rapid visual appraisal of agent status and current queues.

HTML5 portal, optimised for large screen projection

The portal is built in HTML5 and is fully responsive, which means it can be projected at large scale, providing a detailed resource for all staff. The rich reporting means that data can easily be shared among teams and continuous performance monitoring enabled.

Features

Highlights all queues
Reveals number in queue and longest time in queue
Detailed agent statistics
Rich information regarding facility / customer performance
Simple navigation and drill-down

Call Centre Admin for EBCS

Benefits

Real-time

Deliver key metrics and data, instantly

Fast

Share information rapidly between teams

Efficient

Accelerate call centre administration

Cost-effective

Identify issues before they have an impact

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

Jersey Telecom has a long and successful history and a growing enterprise customer base. With full-fibre connectivity, the team sought to bring a better, more unified experience to customers – across fixed and mobile.

How did they achieve this?

Easy Business Communications Suite, optimised for mobile networks - including with complex protocols, such as CAMEL.

Mobile PBX, across all networks

Full Mobile PBX capabilities deployed on GSM, 3G, LTE and VoLTE networks, allowing mobile devices to operate as extensions to cloud PBX solutions, from Gintel.

Learn how JT was able to offer a solution for any customer, from those migrating from legacy solutions, to those integrating mobile devices.
Learn how JT is able to scale their service internationally, connecting businesses globally.
Learn how Gintel's solution is enabling JT to develop a secure call recording solution for their many customers in Financial Services.

Want to learn more about Gintel?

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Keep up with Gintel

The Gintel Blog

16 May 2022 Voicemail – forgotten? Neglected? Doomed? Or a key part of a complete user experience?
28 April 2022 Are your B2B services ready for VoLTE? With 3G sunset, they need to be
25 April 2022 3GPP Standards evolution – keeping on track for your network

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Gintel on Twitter

Reports of the death of voicemail are premature. Yes, usage is changing, but 10% of your customer base is still a significant number and, business users continue to find value in the service. We can help you evolve your voicemail systems: gintel.com/blog/594-voice… #voicemail
Are your B2B services keeping pace with the evolution of 3GPP and other standards? As you move towards the next generation of tech, you need to be sure that you can also migrate services to the new architecture and interfaces: gintel.com/blog/592-3gpp-… #3GPP #B2B #B2Bservices
Launching services often follows a well-travelled path that requires an all or nothing commitment. For B2B services, getting to market and then adding richness is much more practical and rewarding. Learn how Gintel can help: gintel.com/blog/591-evolv…
IMS and VoLTE integration with our cloud PBX solution can easily be accomplished. However, not all networks are the same – there may be greenfield deployments, as well as deployments into complex network environments. But, we’ll take care of it: gintel.com/blog/590-ims-a…
Many operators now offer integrations with enterprise software applications – such as Gintel’s Cloud PBX for Teams solution – but these must be discoverable from inside the software application portals, not just from the operator’s web offers: gintel.com/blog/589-what-… #AppStore
Ensuring you can retain and recruit business customers is becoming increasingly hard. The simple truth is that customers are focused on value, not features. Fewer and fewer people understand classical, or legacy terms. You need to speak their language: gintel.com/blog/588-how-d…
The Gintel team are in Barcelona for Mobile World Congress this week! If you're attending, why not book a meeting with us? gintel.com/about/events/5… #MWC2022 #MobileWorldCongress2022 GSMA
Gintel is excited to announce the appointment of Frode M. Thulien as our new CEO. Frode is an experienced leader, board member and investor, who brings a wealth of experience to our team: gintel.com/blog/587-ginte…
Digital attackers are often cited as a means by which established players can gain grounds in new markets or compete more effectively with other digital service providers. What do you need to know?gintel.com/blog/583-digit…
Digital first? How can MVNOs show MNOs how to get B2B right?: bit.ly/3FCO9Qj #MVNOs #MNOs #B2B

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+47 7318 7000

sales@gintel.com

Our products

Call Centre Admin

Call Centre Admin for EBCS

Overview

Real-time wallboard for visual reporting

HTML5 portal, optimised for large screen projection

Features

Call Centre Admin for EBCS

Benefits

Real-time

Fast

Efficient

Cost-effective

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

How did they achieve this?

Mobile PBX, across all networks

Keep up with Gintel

The Gintel Blog

Events

Gintel on Twitter

Head Office

Call Centre
Admin