Call Center Admin

Call Centre Admin for EBCS

With the Call Centre Admin module, supervisors can quickly access rich information regarding agent activities. The drill-down option reveals the statistics associated with each, providing instant performance monitoring and ensuring that additional support and resources can be offered.

Read the datasheet

Overview

Real-time wallboard for visual reporting

Call centre administrators need to see real-time information, so that they can understand the live status within the facility. The Call Centre Admin module includes a wallboard display feature, that allows rapid visual appraisal of agent status and current queues.

HTML5 portal, optimised for large screen projection

The portal is built in HTML5 and is fully responsive, which means it can be projected at large scale, providing a detailed resource for all staff. The rich reporting means that data can easily be shared among teams and continuous performance monitoring enabled.

Features

Highlights all queues
Reveals number in queue and longest time in queue
Detailed agent statistics
Rich information regarding facility / customer performance
Simple navigation and drill-down

Call Centre Admin for EBCS

Benefits

Real-time

Deliver key metrics and data, instantly

Fast

Share information rapidly between teams

Efficient

Accelerate call centre administration

Cost-effective

Identify issues before they have an impact

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

Jersey Telecom has a long and successful history and a growing enterprise customer base. With full-fibre connectivity, the team sought to bring a better, more unified experience to customers – across fixed and mobile.

How did they achieve this?

Easy Business Communications Suite, optimised for mobile networks - including with complex protocols, such as CAMEL.

Mobile PBX, across all networks

Full Mobile PBX capabilities deployed on GSM, 3G, LTE and VoLTE networks, allowing mobile devices to operate as extensions to cloud PBX solutions, from Gintel.

Learn how JT was able to offer a solution for any customer, from those migrating from legacy solutions, to those integrating mobile devices.
Learn how JT is able to scale their service internationally, connecting businesses globally.
Learn how Gintel's solution is enabling JT to develop a secure call recording solution for their many customers in Financial Services.

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The Gintel Blog

23 September 2022 What might differentiated 5G services look like in practice?
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31 August 2022 Voice and UC for non-public networks – reimagining services for vertical players

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Delivering differentiated voice and multi-media services has long been an aspiration for MNOs. Efforts have, largely, been limited – but 5G brings the potential to take voice and multi-media communications into new areas: bit.ly/3Sq0WfJ #5g #differentiation #MNOs
When is a company not a company? How many small business customers are concealed in your consumer customer base? bit.ly/3SaQ0md #MNOs #SaaS #smallbusinesses #smallbusiness #SME
Innovation in IN is a bit of an oxymoron. But, IN remains an elegant solution that supports a range of essential operator services. There’s plenty of life left in IN – which means innovation must happen around the core functionality: bit.ly/3Bd2809 #INservices
Where are business and mission-critical voice services headed in the 5G era? bit.ly/3QFQxvq #5G #missioncritical #voiceservices
The world has an estimated 400 SMEs, yet far too many don't get the same kind of attention and customised services as their larger competitors. There's a perception gap here on the telco side that can--and should--be closed: bit.ly/3SlucVG #SME #telco #SMEmarket
B2B marketplaces are fast becoming a key tool for MNOs and other operators. We’ve been helping create these environments for more than 10 years – learn from our experience: bit.ly/3PWm7EP #B2B #B2Bmarketplace #MNO #MNOs
Network services for delivering number translation and routing for non-geo, emergency and other core operator functions remain essential. How do you preserve these, while investing in the rest of your network?bit.ly/3v0b0mk #numbertranslation #networkservices #routing
B2B marketplaces are fast becoming a key tool for MNOs and other operators. They create an opportunity to curate key services and to blend them for an integrated experience. We’ve been helping create these environments for more than 10 years: bit.ly/3uNq9XX
Where are business and mission-critical voice services headed in the 5G era? gintel.com/blog/599-where… #5G #missioncritical #voiceservices
Gintel's summer students helping us secure our ascent and reach the summit! A huge welcome to: Annika, Åse Marie, Sunniva, Kirsten-Elise, Vilja, Pantea, Simen & Alf. Bringing knowledge and initiative to our company. We hope you will have a truly unique & useful experience.

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Our products

Call Centre Admin

Call Centre Admin for EBCS

Overview

Real-time wallboard for visual reporting

HTML5 portal, optimised for large screen projection

Features

Call Centre Admin for EBCS

Benefits

Real-time

Fast

Efficient

Cost-effective

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

How did they achieve this?

Mobile PBX, across all networks

Keep up with Gintel

The Gintel Blog

Events

Gintel on Twitter

Head Office

Call Centre
Admin