Call Center Admin

Call Centre Admin for EBCS

With the Call Centre Admin module, supervisors can quickly access rich information regarding agent activities. The drill-down option reveals the statistics associated with each, providing instant performance monitoring and ensuring that additional support and resources can be offered.

Read the datasheet

Overview

Real-time wallboard for visual reporting

Call centre administrators need to see real-time information, so that they can understand the live status within the facility. The Call Centre Admin module includes a wallboard display feature, that allows rapid visual appraisal of agent status and current queues.

HTML5 portal, optimised for large screen projection

The portal is built in HTML5 and is fully responsive, which means it can be projected at large scale, providing a detailed resource for all staff. The rich reporting means that data can easily be shared among teams and continuous performance monitoring enabled.

Features

Highlights all queues
Reveals number in queue and longest time in queue
Detailed agent statistics
Rich information regarding facility / customer performance
Simple navigation and drill-down

Call Centre Admin for EBCS

Benefits

Real-time

Deliver key metrics and data, instantly

Fast

Share information rapidly between teams

Efficient

Accelerate call centre administration

Cost-effective

Identify issues before they have an impact

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

Jersey Telecom has a long and successful history and a growing enterprise customer base. With full-fibre connectivity, the team sought to bring a better, more unified experience to customers – across fixed and mobile.

How did they achieve this?

Easy Business Communications Suite, optimised for mobile networks - including with complex protocols, such as CAMEL.

Mobile PBX, across all networks

Full Mobile PBX capabilities deployed on GSM, 3G, LTE and VoLTE networks, allowing mobile devices to operate as extensions to cloud PBX solutions, from Gintel.

Learn how JT was able to offer a solution for any customer, from those migrating from legacy solutions, to those integrating mobile devices.
Learn how JT is able to scale their service internationally, connecting businesses globally.
Learn how Gintel's solution is enabling JT to develop a secure call recording solution for their many customers in Financial Services.

Want to learn more about Gintel?

Get in touch!

Keep up with Gintel

The Gintel Blog

14 September 2021 Customer experience in B2B – why is “continuous improvement logic” essential?
13 July 2021 UC continues to surge – but dominated by platform providers. Think local for future relevance.
28 June 2021 Deployment options and models for real-time services

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Events

Gintel on Twitter

Customer expectations are changing. This is having a huge influence on business services, as users seek simplicity at every stage of their journey. How do you turn complex network services into usable propositions that can evolve with your customers? gintel.com/blog/572-custo…
Today’s #UC market is dominated, not by operators, but by platform providers that deal directly with business customers. How can operators recapture relevance and benefit from market growth? Read our latest blog to learn more: gintel.com/blog/571-uc-co… #UnifiedCommunications #B2B
Integrating hosted voice offers with Teams and other platforms enables better user experiences, as it allows user status to be more accurately shared with others, via ownership of the MSIDN, fixed numbers – and network triggers: gintel.com/blog/568-integ… #Teams #collaborationtools
VoLTE has been widely adopted but many existing and legacy IP Centrex, mobile PBX and B2B platforms are not compatible with this core network service. With VoLTE roaming coming soon, isn’t it time to act? gintel.com/blog/567-adapt… #VoLTE #IPCentrex #mobilePBX #b2bplatform
Defining the components of a #B2B communications service as part of a bundle can be tricky. Operators recognise that they need to provide different tiers, with different functionality and capabilities to meet the needs of a much more diverse audience: gintel.com/blog/564-build…
We’ve delivered vPBX solutions for 20 years and it's clear that a significant shift is likely as we move into the next decade. Where have we come from and where are we going? Find out: gintel.com/blog/563-cloud… #B2B #5G #vPBX #VirtualPBX #CloudPBX #MicrosoftTeams #MSTeams #Whereby
#cloudPBX communication & collaboration has surged. It’s easy to imagine that this now dominates business voice – but more than 50% of the market is tied to on-premise solutions. Operators need to act now to gain traction & leverage new #5G capabilities: gintel.com/blog/562-cloud…
Every operator’s #B2B service portfolio starts from a different point. You may have an existing solution that needs to be retired, or be launching a completely new offer. Regardless, #customerexperience customisation and evolution are key. Here’s why: lnkd.in/db52dUt
Efforts are underway to prototype & deliver advanced #5Gservices in captive & test networks. These will jump to commercial networks, but there’s lots of work to be done to identify & resolve issues in multi-network environment: bit.ly/3cZzTpw
Integrate #MicrosoftTeams with Gintel to ensure status federation and full breakout to classical fixed and mobile numbers. Network-based call handling and user controls manage status and ensure the group is updated: bit.ly/31BYaeT

Head Office

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+47 7318 7000

sales@gintel.com

Our products

Call Centre Admin

Call Centre Admin for EBCS

Overview

Real-time wallboard for visual reporting

HTML5 portal, optimised for large screen projection

Features

Call Centre Admin for EBCS

Benefits

Real-time

Fast

Efficient

Cost-effective

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

How did they achieve this?

Mobile PBX, across all networks

Keep up with Gintel

The Gintel Blog

Events

Gintel on Twitter

Head Office

Call Centre
Admin