Call Center Admin

Call Centre Admin for EBCS

With the Call Centre Admin module, supervisors can quickly access rich information regarding agent activities. The drill-down option reveals the statistics associated with each, providing instant performance monitoring and ensuring that additional support and resources can be offered.

Read the datasheet

Overview

Real-time wallboard for visual reporting

Call centre administrators need to see real-time information, so that they can understand the live status within the facility. The Call Centre Admin module includes a wallboard display feature, that allows rapid visual appraisal of agent status and current queues.

HTML5 portal, optimised for large screen projection

The portal is built in HTML5 and is fully responsive, which means it can be projected at large scale, providing a detailed resource for all staff. The rich reporting means that data can easily be shared among teams and continuous performance monitoring enabled.

Features

Highlights all queues
Reveals number in queue and longest time in queue
Detailed agent statistics
Rich information regarding facility / customer performance
Simple navigation and drill-down

Call Centre Admin for EBCS

Benefits

Real-time

Deliver key metrics and data, instantly

Fast

Share information rapidly between teams

Efficient

Accelerate call centre administration

Cost-effective

Identify issues before they have an impact

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

Jersey Telecom has a long and successful history and a growing enterprise customer base. With full-fibre connectivity, the team sought to bring a better, more unified experience to customers – across fixed and mobile.

How did they achieve this?

Easy Business Communications Suite, optimised for mobile networks - including with complex protocols, such as CAMEL.

Mobile PBX, across all networks

Full Mobile PBX capabilities deployed on GSM, 3G, LTE and VoLTE networks, allowing mobile devices to operate as extensions to cloud PBX solutions, from Gintel.

Learn how JT was able to offer a solution for any customer, from those migrating from legacy solutions, to those integrating mobile devices.
Learn how JT is able to scale their service internationally, connecting businesses globally.
Learn how Gintel's solution is enabling JT to develop a secure call recording solution for their many customers in Financial Services.

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22 February 2021 Telcos and SMEs – a rich opportunity but how do you really capture this market?
18 February 2021 Musk advocates simplicity. We agree. Here's why...
08 February 2021 Unified communications and collaboration continued to grow in 2020

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Telcos and SMEs – a rich opportunity but how do you really capture this market? Read our latest blog to find out.. gintel.com/blog/557-telco… #SME #SMEs #Telcos #CSPs #5G
If we want to solve communications challenges, a simple answer is often the most effective – and this will remain true as we move to new kinds of communications services in 5G networks: gintel.com/blog/556-musk-… #5g #5gnetworks #communications #servicecontinuity
UC adoption surged in 2020, representing an irreversible trend. How can service providers capitalise on this trend, while recognising the need to co-exist with cloud-based platform providers? #unifiedcommunication #unifiedcomms #UC #collaboration #serviceproviders
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The COVID-19 crisis has forced enterprises to reassess what Unified Communications means for their business. The monolithic approach to #UC islands is no longer fit for purpose. Convergence and integration are now key: bit.ly/2ICPVtc #UnifiedCommunications #FMCsolutions
5G is here & operators are now offering new devices and plans to consumers. Soon, dedicated business plans will also emerge. As a result, there will likely be a host of implications for core service platforms. What are these? bit.ly/3mYdmfk #5G #VoLTE #B2BServices #IMS

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Call Centre Admin

Call Centre Admin for EBCS

Overview

Real-time wallboard for visual reporting

HTML5 portal, optimised for large screen projection

Features

Call Centre Admin for EBCS

Benefits

Real-time

Fast

Efficient

Cost-effective

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

How did they achieve this?

Mobile PBX, across all networks

Keep up with Gintel

The Gintel Blog

Events

Gintel on Twitter

Head Office

Call Centre
Admin