Easy Call Recording

Business Call Recording

The Call Recording module enables business and enterprise users to record mobile conversations. Many businesses have to meet regulatory requirements for the recording of client conversations and this module ensures that they can do so, even in the mobile environment.

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Overview

Maintain records, history and dialogue

With the optional call recording module, service providers can offer enterprise and SME customers business call recording capabilities and the ability to capture conversations, maintain records and create a complete history of customer or employee interaction, which can be used for a variety of purposes. It’s a simple addition to any business communications service that adds value and empowers mobile users.

Flexible and configurable

Call recording can be activated when required, pre-set as a default or for specific calls and times. It blends with call screening capabilities to ensure that relevant calls are recorded, as required. Users and administrators can use self-care portals to initiate recording or establish rules and triggers for when calls need to be captured. The capability can be used on whichever device the call is terminated, ensuring that all terminals are included.

Features

  • Highly configurable
  • On demand or triggered
  • CLI or time of day control
  • Applicable to all terminals

Easy Call Recording

Benefits

Flexible

Flexible

Offer valuable call recording services to enterprise customers
Adaptable

Adaptable

Provide as part of a bundle or set fees for record and secure storage of records
Mobile

Mobile

Help businesses meet regulatory requirements
Cost-effective

Cost-effective

Offer valuable call recording services to enterprise customers

Working with Gintel

Case Study: ice.net

Complete Hosted Telephony for Enterprises

ice.net (formally Network Norway) is the third mobile operator in Norway and launched services targeted towards the SME market in October 2007. ice.net chose Gintel’s solution as the platform for their flagship Mobile Office service offering.

Cost-effective with a solid business case

It was essential for ice.net that a solid business case could be created for the new service launch. The components selected for the Mobile Office solution had to be cost-effective from the outset in order to meet ice.net’s demanding conditions.

The Solution

Gintel was able to meet these requirements with its software and the complete suite of network gateways required for the installation.

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“the Gintel solution...enables us to offer better solutions, giving both higer value and more flexibility to our business solutions” Ingvild Myhre
Former CEO, Network Norway
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