Call Recording

The Call Recording module enables business and enterprise users to record mobile conversations. Many businesses have to meet regulatory requirements for the recording of client conversations and this module ensures that they can do so, even in the mobile environment.

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Overview

Maintain records, history and dialogue

With the optional call recording module, service providers can offer enterprise and SME customers business call recording capabilities and the ability to capture conversations, maintain records and create a complete history of customer or employee interaction, which can be used for a variety of purposes. It’s a simple addition to any business communications service that adds value and empowers mobile users.

Flexible and configurable

Call recording can be activated when required, pre-set as a default or for specific calls and times. It blends with call screening capabilities to ensure that relevant calls are recorded, as required. Users and administrators can use self-care portals to initiate recording or establish rules and triggers for when calls need to be captured. The capability can be used on whichever device the call is terminated, ensuring that all terminals are included.

Features

  • Highly configurable
  • On demand or triggered
  • CLI or time of day control
  • Applicable to all terminals

Call Recording

Benefits

Flexible

Flexible

Offer valuable call recording services to enterprise customers
Adaptable

Adaptable

Provide as part of a bundle or set fees for record and secure storage of records
Mobile

Mobile

Help businesses meet regulatory requirements
Cost-effective

Cost-effective

Offer valuable call recording services to enterprise customers

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

Jersey Telecom has a long and successful history and a growing enterprise customer base. With full-fibre connectivity, the team sought to bring a better, more unified experience to customers – across fixed and mobile.

How did they achieve this?

Easy Business Communications Suite, optimised for mobile networks - including with complex protocols, such as CAMEL.

Mobile PBX, across all networks

Full Mobile PBX capabilities deployed on GSM, 3G, LTE and VoLTE networks, allowing mobile devices to operate as extensions to cloud PBX solutions, from Gintel.

Read More
  • Learn how JT was able to offer a solution for any customer, from those migrating from legacy solutions, to those integrating mobile devices.
  • Learn how JT is able to scale their service internationally, connecting businesses globally.
  • Learn how Gintel's solution is enabling JT to develop a secure call recording solution for their many customers in Financial Services.
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