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Service Innovation.

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08 May 2010

Network Norway secure customer satisfaction leadership in Norwegian business market

Gintel customer Network Norway has soared to the top of the charts in a new survey of customer satisfaction amongst business and corporate users issued by EPSI Ratings Norway. The Extended Performance Satisfaction Index was used to measure image, perceived quality and customer loyalty to communications providers in the Norwegian business market. Despite being a new entrant to the Norwegian market, Network Norway has surged to the top of the ratings in its first ever inclusion in the survey. W...
08 May 2010

Meeting User Needs – Why Service is about more than Features

Customer experience is a hugely important topic for operators that deliver hosted services and it needs to be considered as integral to any service offer. It’s not enough simply to provide basic or advanced services – voice connectivity, hunting, conferencing, etc. Of course, these features are critical, but over the lifetime of a service, other factors will become important too: the needs of the end customer and usability have to be considered right from the outset of any Centrex project, be...
19 April 2010

Gintel and B.A.S.E. Technologies SA announce new partnership to promote Easy Virtual PaBX

Gintel AS and B.A.S.E. Technologies SA are delighted to announce a new partnership, designed to bring Gintel’s range of Mobile and IP Centrex solutions to new customers in Europe, Middle East, Africa and the Caribbean. The appointment comes as part of Gintel’s strategic plan to forge partnerships with leading Systems Integrators and Value Added Resellers in selected markets to extend its reach and offer enhanced services to prospective and active customers. Emerging markets have been identifi...
19 April 2010

Gintel secures new deployment for Easy Virtual PaBX

Gintel has secured a new deployment win for Easy VPaBX in a leading Asian economy. Full details and a joint press release will be announced to coincide with the launch of the mobile PBX service, due later in the year. The new project win will help to accelerate Gintel's growing business and provides further validation for our unique technology.
09 April 2010

Gintel scales the heights, as Genesis climbs a mountain

Recent news from the Eureka consortium highlights the success of the Celtic Genesis project in realising demanding project goals for the delivery of telephony services. The Genesis project, in which Gintel has played a leading role, has demonstrated how next-generation network architectures can be used to cost-effectively bring IP broadband services to the most challenging environments. The goal of universal broadband access has been hindered by an obvious problem: universal means just that, ...

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