customer deployments, news announcements, and industry updates and opinion
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Gintel makes it easy to deliver compelling new mobile services to business users.
20 July 2023
Replacing Broadsoft Broadworks and other solutions – what are my options?
If you have a legacy IP Centrex solution in your B2B portfolio, such as a Broadsoft Broadworks solution, you may be thinking about how you can maintain this or evolve to launch new offers. Gintel has a range of proven options for replacing or extending legacy B2B platforms, providing you with future-proof service evolution and enhancement opportunities.
B2B customers don’t just work in offices in the city – they’re everywhere, serving the needs of other businesses and providing a rich ecosystem, even in the depths of the countryside. They need effective call management solutions too – to connect mobile workers, to support team leaders and to cater for seasonal workers.
Where is the next phase of growth going to come from? Not from connectivity – despite massive investment – says Bain and Company, but from ICT services. But which ICT services and what might this really mean in practice?
Somewhat overshadowed by alternative channels in recent years, the humble voice call remains a key communications tool – and one that’s essential for businesses. True, the cost of a call may have largely fallen to zero, but the value of it to the participants has not.