Help minimise complexity for B2B customers by offering a cloud platform

Everyone’s racing to the cloud but an unintended consequence of this market explosion is the growing complexity of managing multiple cloud services. Enterprises are struggling to manage their cloud solutions. Operators can help – but they need to do so based on a core offer of cloud communications, connectivity, security and integrated access.

SME, Cloud Unified Communications, SLAs

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Shift to enterprise and vertical focus today to sidestep declining mobile service revenue – and prepare for 5G

The continuing decline in consumer mobile service revenues is unlikely to be reversed by 5G. Instead, the increased need to meet the needs of vertical industries and segments is likely to be the driving force for operators. Why wait to launch custom offers and vertically-specific solutions? Increase flexibility and agility with Gintel, while preparing for new IoT-enabled offers.

IoT, Easy Business Communications Suite, 5G, RAN

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Enabling intelligent self-service with Watson and Gintel

Increasing the use of digital services can enhance customer satisfaction, because they can be much, much smarter than old IVR-driven models of customer self-service. By integrating voice platforms, such as Gintel’s Easy Business Communication Suite with solutions such as IBM’s Watson, new forms of interaction can be created, delivering more efficient customer service while also reducing costs.

Easy Business Communications Suite, IVR, Cloud PBX, CRM, Watson

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A changing workforce demands agility from service providers

The influence of millennial workers on enterprise IT is growing, fast. They are digital natives who can quickly discover new solutions, are eager to adopt them and to bring them to their organisations. One-size-fits-all isn’t suitable for meeting their needs. Service providers need flexibility, based on agile core communications capabilities, to attract millennial customers in today’s workplace.

CRM, ICT, Service providers, millennials

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Events

  • MWC
    Barcelona, 24 - 27 February 2020

    Gintel will be attending Mobile World Congress in Barcelona from 24 - 27 February 2020 – why not meet us to find out how we can help operators achieve rapid ROI, differentiate their B2B and IoT services, and grow their business?

    Book a meeting