Everyone’s racing to the cloud but an unintended consequence of this market explosion is the growing complexity of managing multiple cloud services. Enterprises are struggling to manage their cloud solutions. Operators can help – but they need to do so based on a core offer of cloud communications, connectivity, security and integrated access.
SME, Cloud Unified Communications, SLAs
The continuing decline in consumer mobile service revenues is unlikely to be reversed by 5G. Instead, the increased need to meet the needs of vertical industries and segments is likely to be the driving force for operators. Why wait to launch custom offers and vertically-specific solutions? Increase flexibility and agility with Gintel, while preparing for new IoT-enabled offers.
IoT, Easy Business Communications Suite, 5G, RAN
Increasing the use of digital services can enhance customer satisfaction, because they can be much, much smarter than old IVR-driven models of customer self-service. By integrating voice platforms, such as Gintel’s Easy Business Communication Suite with solutions such as IBM’s Watson, new forms of interaction can be created, delivering more efficient customer service while also reducing costs.
Easy Business Communications Suite, IVR, Cloud PBX, CRM, Watson
VoLTE deployments are surging, according to new research from Hadden Telecoms. What does this mean for service convergence? How do you protect existing service revenue in a converged network while offering existing and new services to VoLTE users?
MNOs, VoLTE, B2B Services
The influence of millennial workers on enterprise IT is growing, fast. They are digital natives who can quickly discover new solutions, are eager to adopt them and to bring them to their organisations. One-size-fits-all isn’t suitable for meeting their needs. Service providers need flexibility, based on agile core communications capabilities, to attract millennial customers in today’s workplace.
CRM, ICT, Service providers, millennials