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Speech analytics is becoming particularly important for businesses that seek to drive customer experience enhancements. Such tools need to be combined with detailed voice traffic statistics, in order to add context, as McKinsey has pointed out. These stats can be available for any company – and are captured for online and offline review by Gintel’s solutions – but do your customers know they have access to this data and how to use it, so even the smallest company can generate meaningful insights?

B2B marketplaces are fast becoming a key tool for MNOs and other operators. They create an opportunity to curate key services and to blend them for an integrated experience. They can eliminate silos and deliver value for B2B customers. We’ve been helping create these environments for more than 10 years – learn from our experience.

Digital attackers are often cited as a means by which established players can gain grounds in new markets or compete more effectively with other digital service providers. They certainly offer lessons, as insight from McKinsey reveals – but you don’t necessarily have to launch a new brand to benefit. What do you need to know?

Digital native business customers demand more from their service providers – and are using experiences from other domains to challenge legacy approaches. MNOs need to shift to full digital onboarding for comms services – and some B2B MVNOs are showing how this can be achieved.

What kind of cloud do you need to support real-time services and operational systems? Public, private, hybrid – the choice is driven by many factors. We’ll help you secure the optimum arrangement, that meets the needs of all stakeholders.