KPIs for effective speech analysis – offering value to even the smallest company. Are you telling them?

KPIs for effective speech analysis – offering value to even the smallest company. Are you telling them?

Speech analytics is becoming particularly important for businesses that seek to drive customer experience enhancements. Such tools need to be combined with detailed voice traffic statistics, in order to add context, as McKinsey has pointed out. These stats can be available for any company – and are captured for online and offline review by Gintel’s solutions – but do your customers know they have access to this data and how to use it, so even the smallest company can generate meaningful insights?

Easy Business Communications Suite, speech analytics

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Digital first? How can MVNOs show MNOs how to get B2B right?

Digital first? How can MVNOs show MNOs how to get B2B right?

Digital native business customers demand more from their service providers – and are using experiences from other domains to challenge legacy approaches. MNOs need to shift to full digital onboarding for comms services – and some B2B MVNOs are showing how this can be achieved.

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