It turns out that people want to speak with something more than they want to just use a website. The interesting thing is that they are happy to speak to chatbots and voice assistants – but more complex demands require humans. Gluing automated platforms and service agents together is a significant opportunity for telco innovation
B2B, ACD solutions, Voice and Advanced Communications Summit, AI
Leading operators know that P2P voice is over, but the fact remains that voice is evolving. What new opportunities are there to capitalise on voice and to unlock new revenue?
UC, PBX, B2B, P2P voice, Voice and Advanced Communications Summit
Many operators are seeing significant, sustained growth in enterprise service revenue. How are they achieving this and what lessons can be learnt? Find out why an integrated portfolio of ICT and voice services is essential to boost B2B revenues.
UC, Unified Communications, ICT, B2B
Everyone’s racing to the cloud but an unintended consequence of this market explosion is the growing complexity of managing multiple cloud services. Enterprises are struggling to manage their cloud solutions. Operators can help – but they need to do so based on a core offer of cloud communications, connectivity, security and integrated access.
SME, Cloud Unified Communications, SLAs
The continuing decline in consumer mobile service revenues is unlikely to be reversed by 5G. Instead, the increased need to meet the needs of vertical industries and segments is likely to be the driving force for operators. Why wait to launch custom offers and vertically-specific solutions? Increase flexibility and agility with Gintel, while preparing for new IoT-enabled offers.
IoT, Easy Business Communications Suite, 5G, RAN