Voice service is back on the agenda – innovate now to capitalise on the opportunity

It turns out that people want to speak with something more than they want to just use a website. The interesting thing is that they are happy to speak to chatbots and voice assistants – but more complex demands require humans. Gluing automated platforms and service agents together is a significant opportunity for telco innovation

B2B, ACD solutions, Voice and Advanced Communications Summit, AI

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