Blog

Businesses have quickly moved to enable remote working. Having taken this step, it seems likely to stay for many and to become fully integrated into the business environment. Operators need to adapt and adjust voice services while integrating to commonly used business tools to support and enable this transition.

There are several strategies that can be pursued in order to provide UC capabilities to business users – but the reality is that many companies have already chosen one or more popular OTT solutions. Operators need to leverage their voice and interworking capabilities in order to capitalise on this. They can play a key role in enabling effective remote, mobile communications while connecting different UC siloes.

Finding new value opportunities is essential, particularly when comparing operator performance to others in the telecoms sector. But there are clear opportunities, particularly in B2B – what does this mean and how can you move to the next generation to boost value and returns?

Integrate Microsoft Teams with Gintel to ensure status federation and full breakout to classical fixed and mobile numbers. Network-based call handling and user controls manage status and ensure the group is updated – help your business customers with Teams integration.

Legacy service siloes drain costs and prevent evolution to more agile, virtual environments. In addition to protecting existing revenue, migration can enable new opportunities to be targeted. What do you need to consider when thinking about service migration?