What’s the best approach to a B2B app store? Take operator enhancements directly to enterprise app portals – like the Gintel Cloud PBX integration with Teams

What’s the best approach to a B2B app store? Take operator enhancements directly to enterprise app portals – like the Gintel Cloud PBX integration with Teams

Many operators now offer integrations with enterprise software applications – such as Gintel’s Cloud PBX for Teams solution – but these must be discoverable from inside the software application portals, not just from the operator’s web offers.

Easy Business Communications Suite, B2B Customers, Cloud PBX, Microsoft Teams

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How do you help your customers grow?

How do you help your customers grow?

Ensuring that you can retain and recruit business customers – particularly for voice services – is becoming increasingly hard. Yet it’s essential to your business. The simple truth is that customers are focused on value, not features. Fewer and fewer people understand classical, or legacy terms. You need to speak their language.

B2B Customers, Cloud PBX

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KPIs for effective speech analysis – offering value to even the smallest company. Are you telling them?

KPIs for effective speech analysis – offering value to even the smallest company. Are you telling them?

Speech analytics is becoming particularly important for businesses that seek to drive customer experience enhancements. Such tools need to be combined with detailed voice traffic statistics, in order to add context, as McKinsey has pointed out. These stats can be available for any company – and are captured for online and offline review by Gintel’s solutions – but do your customers know they have access to this data and how to use it, so even the smallest company can generate meaningful insights?

Easy Business Communications Suite, speech analytics

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