The world has an estimated 400 million small-to-medium sized businesses, and in most geographies they make up the bulk of all commercial organizations, yet far too many feel they don't get the same kind of attention and customised services as their larger competitors. There's a perception gap here on the telco side that can – and should – be closed
Network services for delivering number translation and routing for non-geo, emergency and other core operator functions remain essential. Overlooked, but part of the core package you have to deliver. How do you preserve these, while investing in the rest of your network?
B2B voice services have, for some time, been, converging around collaboration-based applications with a growing emphasis on customer experience evolution. At the same time, capabilities that are common to classical applications can also be repurposed for innovative new services that will be necessary to support 5G-enabled mission critical services. Where is this likely to go in the next couple of years? Divergence - and a new generation of dedicated 5G voice services.
In aggregate, our operator and service provider customers have connected more than 10 million B2B end-user subscribers to our solutions. They work hard to achieve differentiation and to stay relevant to customers. In turn, they benefit from sustained, recurring revenue – and growth.
Revenue from business customers may be growing, but it’s hardly racing ahead. Could that be because a focus on IT distracts attention from core services? Analysis of our mobile customers suggests a clear path forward – and shows how to exceed analyst predictions.
