The move to mobile is well advanced, but that doesn’t mean businesses want to throw away their landline numbers. In addition to call handling services, many operators have profitable geo- and non-geo routing services that businesses depend on. Converging NTS with call handling protects these services while supporting mobile-first users.
The cloud PBX has become a key tool for many business customers and it should be a core offer for any service provider. Old arguments about on-premise vs cloud have, largely, disappeared and most businesses are eagerly embracing cloud services. The trend is irreversible, so the question is, why aren’t telcos pushing cloud communications with the same vigour?
3G, Cloud PBX, IP Centrex, PBX, 2G
Recent research shows how telcos have struggled to gain ground with SME customers – but also highlights the massive opportunity this market represents. What do you need to do to succeed with SME customers?
Reimagining things from a new perspective often leads to recognition that simplicity is best. While it’s easy to think this is a new idea, it’s actually centuries-old. And, this matters, because if we want to solve communications challenges, a simple answer is often the most effective – and this will remain true as we move to new kinds of communications services in 5G networks.
UC adoption surged in 2020, representing an irreversible trend. How can service providers capitalise on this trend, while recognising the need to co-exist with cloud-based platform providers?
