The COVID-19 crisis has forced many enterprises to reassess what Unified Communications means for their business. Operators need to understand how the landscape has shifted and embrace the architectural shift this demands. The monolithic approach to UC islands is no longer fit for purpose. Convergence and integration are now key.
5G has arrived and many operators are now offering new devices and plans to consumers. Soon, dedicated business plans will also emerge. As a result, there will likely be a host of future implications for core service platforms. What are these and where are we today?
VoLTE, B2B Services, IMS, 5G, eMBB
IP Centrex remains an essential service for operators, but many have solutions that are based on legacy platforms and cannot evolve to match new requirements and network upgrades. B2B services will remain a key focus, so how can you ensure your IP Centrex solutions are compatible with future evolution?
B2B Services, LTE, IP Centrex, IMS, 5G
Separating business from consumer or retail customers is a common strategy, but it may miss a big opportunity: many of your retail customers are really businesses. Helping them to grow, scale up and to develop is a key opportunity that MNOs should confront. Such entrepreneurial companies need more than basic mobile accounts. Why not target them and provide a pathway to help them grow while offering increasingly relevant services?
Business collaboration tools have quickly become essential, but the fact is that different platforms dominate in different markets. Operators need the right approach, to integrate where necessary and to add value to their existing platforms.
