Many operators now offer integrations with enterprise software applications – such as Gintel’s Cloud PBX for Teams solution – but these must be discoverable from inside the software application portals, not just from the operator’s web offers.
Easy Business Communications Suite, B2B Customers, Cloud PBX, Microsoft Teams
Ensuring that you can retain and recruit business customers – particularly for voice services – is becoming increasingly hard. Yet it’s essential to your business. The simple truth is that customers are focused on value, not features. Fewer and fewer people understand classical, or legacy terms. You need to speak their language.
Gintel is excited to announce the appointment of Frode Thulien as our new CEO. Frode is an experienced leader, board member and investor, who brings a wealth of experience to our team. With a background in the ICT industry, Frode has driven change and success in every organisation he has served.
Speech analytics is becoming particularly important for businesses that seek to drive customer experience enhancements. Such tools need to be combined with detailed voice traffic statistics, in order to add context, as McKinsey has pointed out. These stats can be available for any company – and are captured for online and offline review by Gintel’s solutions – but do your customers know they have access to this data and how to use it, so even the smallest company can generate meaningful insights?
B2B marketplaces are fast becoming a key tool for MNOs and other operators. They create an opportunity to curate key services and to blend them for an integrated experience. They can eliminate silos and deliver value for B2B customers. We’ve been helping create these environments for more than 10 years – learn from our experience.
