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09 July 2024

Metaswitch MaxUC: End of life needn’t mean the end of the world - end the uncertainty instead

As the Metaswitch MaxUC solution faces retirement from active duty, users of the solution are under pressure to identify and address issues that will likely arise from its end-of-life status and then chart the right course forward to address them and secure their UC futures. What problems should they be looking out for in the wake of MaxUC’s demise, and what next steps make the most sense? Read on.

As you probably know, Microsoft has announced that MaxUC from Metaswitch will no longer be supported. The comprehensive unified communications solution developed by Metaswitch Networks, which integrates voice, video, messaging, and presence services into a single platform is being brought to end-of-life status.

For users of MaxUC, this presents an immediate problem that can’t be ignored. They’re left with a solution that has neither a roadmap nor a future, with at best uncertain support, and with a potentially unstable and inevitably weaker solution portfolio.

What are the dangers?

Standing still in the face of MaxUC’s demise isn’t really an option – at least not a sensible one, because for users of the solution several potential issues that might start to arise represent serious threats.

With Microsoft discontinuing support users can expect to be exposed to some or all of the following:

  • Security vulnerabilities, because without regular updates and patches, the software inevitably becomes more susceptible to issues, leaving users at greater risk of cyber-attacks, data breaches, and other threats.
  • Compliance issues which for organizations in regulated industries mean that it may become more challenging to maintain compliance with industry standards and regulations without ongoing updates and support.
  • Network compatibility problems because as other software and operating systems continue to update, MaxUC may over time become incompatible with newer technologies, which will end up leading to integration issues and reduced functionality.
  • Lack of technical support from Microsoft will likely make it more difficult to resolve issues or troubleshoot problems that do arise.
  • Inhibited development/stagnation, because at end of life the absence of new feature development means the platform will not evolve to meet changing business needs or leverage advancements in communication technology.
  • Operational risks emerge for companies that count on MaxUC for critical business operations. Problems like system outages or performance issues without ongoing maintenance and support may represent serious or even existential risks.
  • Increased maintenance costs will be inevitable as MaxUC users will have to invest in third-party support services or dedicate internal resources to maintain and troubleshoot the software. Either will be costly.
  • Migration challenges can be expected if or when businesses need to transition to alternative communication platforms, which can be complex and costly processes involving data migration, user training, and potential downtime. (We’ll address how these can be avoided in the next section).
  • Decreased reliability because without updates, the software's reliability will almost certainly degrade, leading to more frequent and prolonged disruptions in service.
  • User frustration due to employees experiencing frustration and decreased productivity due to unresolved issues, lack of new features, and/or the need to learn a new platform if a migration occurs.

The bottom line is that the end of Metaswitch MaxUC leaves its users facing a key decision: what now? Ignoring reality and plodding on with a decaying platform is almost certainly the wrong choice.

Instead, operators should be re-evaluating their communication needs and considering planning for a transition to a supported and actively maintained alternative solution to mitigate the risks outline above.

Gintel has a solution

So, the obvious question: if you’re a MaxUC user, what are your options? A good place to start is talking to Gintel!

Gintel offers a complete Cloud PBX and UC solution that is proven with some of the world’s largest operators and service providers, supporting more than 10 million end-user B2B customers for our partners – like Telenor, Swisscom, H3G, O2 and more.

Our solution offers the scale, reliability and flexibility required to enable users to succeed in competitive business markets.

Gintel’s Cloud PBX allows you to provide services to meet the needs of any business, from sole trader and startup to SMEs and multi-national corporations. It enables you to offer your customers an outstanding experience and provides you with a comprehensive feature set that meets the needs of modern, growing businesses. Functionality includes:

  • Comprehensive PBX services, from the cloud
  • Digital-first onboarding and rapid rollout
  • Rich self-care for the service provider and business
  • Integration with Microsoft Teams (read more here), CRMs and more
  • Web RTC cross-platform experience
  • Advanced user and personal status management
  • Intuitive interfaces and award-winning user-experience
  • Compliance recording and voicemail options
  • Try and buy options

In sum, the solution generates sustained, profitable revenue for service providers, and supports long-term success and growth. With Gintel, you can enable your customers to take complete control of their communications.

Our solutions ensure effective communication between colleagues, customers and partners. They’re also backed by an evolving roadmap, taking you onwards, towards 5G SA, and integrates tightly with your network – for IMS, VoLTE and more, as well as your OSS and BSS.

So, it’s a complete package that allows you to retire MaxUC and move to a secure future – giving your B2B customers the optimum solution for their businesses.

Talk to Gintel

Gintel helps operators succeed in highly competitive markets, achieving differentiation for their business service portfolio. Our telecommunications heritage, know-how and experience are backed by a track record of delivering successful solutions to Tier 1 operators, MVNOs, ISPs and Systems Integrators.

We enable our customers to stay at the forefront of service innovation in a rapidly moving market, offering agility and flexibility and delivering profit for their business.

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