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19 March 2024

Integrating cloud and mobile PBX with Microsoft Teams: reap the benefits

When it comes to weighing up your cloud and mobile PBX choices, one thing you’ll want to consider is integration with collaboration tools, in particular Microsoft Teams. Why? Well for one thing our reliance on collaboration software is ever increasing. Analyst firm Statista suggests the market is projected to reach a value of US$15.05bn in 2024[1]. And it’s expected to continue growing, reaching $16.12bn by 2028. In other words, most of us are already communicating via these tools.

For another, according to IDC Microsoft had the biggest market share in the collaboration app market in 2022, accounting for 29.7% of all users[2]. That means Teams has more than double the share of its nearest rival. In plain numbers, in October last year Microsoft announced that Teams had 320 million active users. In other words, if you’re looking for a Cloud and Mobile PBX, you should be focusing on one that offers integration with Microsoft Teams to best serve the largest share of the enterprise market.

Why it matters

There are plenty of compelling reasons for bundling Teams with B2B telephony, headlines among them including:

  • Benefit from single number reachability.
  • Unified missed all handling.
  • Federated Teams and mobile status
  • Increased efficiency and productivity across the enterprise
  • Improved loyalty and reduced churn
  • Retention of call control
  • An additional revenue stream

In more detail, Cloud and mobile PBX integration with Microsoft Teams delivers a seamless user experience by bringing together voice calling, video conferencing, chat, and collaboration tools in one platform. Users can switch between various communication modes within Microsoft Teams, streamlining interactions and improving productivity.

Furthermore, the integration can unite voice, video, and messaging capabilities alongside other collaboration features. That can be achieved by providing the Cloud PBX console and switchboard as an application that can be accessed from the Teams app portal.

This simplifies the user experience and reduces the need to switch between different applications for communication. It also delivers a platform where users can easily communicate, share files, and collaborate with voice and video calls directly within the Team interface.

Plus, mobile PBX users can access Teams features from anywhere, meaning users can make and receive calls, participate in meetings, and work together regardless of location. They can see presence and availability of others directly within the Teams interface – and that can be combined with the status of non-teams’ users in the organisation, making it easy to determine the best mode of communication at any given time.

A better user experience

Cloud and mobile PBX integration with Microsoft Teams also ensures a more consistent user experience whether Teams is being accessed on the desktop, a web browser, or mobile device with transitions between the different devices simplified. There are also cost savings to be accrued by consolidating communications tools and potentially reducing the need for a separate voice communications system.

And there’s enhanced security too. Teams’ security and compliance features, integrated with those of the Cloud PBX, means users can leverage these capabilities which can be particularly important for enterprises in industries that have to contend with strict regulatory requirements.

In short, Cloud and mobile PBX with Microsoft Teams means enterprises can easily bring together two distinct domains – the operator network and call handling environment, and the MS Teams client environment meaning users can access new levels of convergence, while ensuring that they can continue to leverage mobile and fixed services, devices and clients – a unified experience.

Talk to Gintel

CSPs like Talkmore and Telenor are already leading the way, demonstrating the benefits that can be accrued by integrating Cloud and mobile PBX with Microsoft Teams, in both cases using Gintel’s Cloud PBX. Why not talk to Gintel and learn more about how you could benefit? Simply click here to get in touch.

Or, download our solution overview to find out more!

Gintel helps operators succeed in highly competitive markets, achieving differentiation for their business service portfolio. Our telecommunications heritage, know-how and experience are backed by a track record of delivering successful solutions to Tier 1 operators, MVNOs, ISPs and Systems Integrators.

We enable our customers to stay at the forefront of service innovation in a rapidly moving market, offering agility and flexibility and delivering profit for their business.

 

[1] https://www.statista.com/outlook/tmo/software/productivity-software/collaboration-software/worldwide

[2] https://www.idc.com/getdoc.jsp?containerId=US51040423

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