Extending your teams with temporary, contract and seasonal workers

Extending your teams with temporary, contract and seasonal workers

Easily and quickly add new mobiles and terminals to user groups, helping your customers to include flexible working and temporary workers in key communications systems.

Mobile PBX users are usually provisioned in BSS systems

Typical users of a truly mobile PBX service are provisioned via their MSISDN as the primary identity. Of course, other numbers and extensions can be supported, but for most MNOs, the MSISDN remains the key – because it’s integral to existing BSS platforms.

So, an MNO will either upsell such a service to an existing mobile customer (or account with multiple customers) or combine the sale with that of a mobile subscription, which requires upgrade of an eSIM profile or the delivery of a new SIM. By controlling the MSISDN, the MNO can also control every aspect of any communications session, enabling a range of value-added features to be delivered – including features that are triggered by network events.

Adding flexible workers allows them to be included in collaboration and calling groups

All of which is fine, but our world has embraced new levels of flexibility. That means that an existing organisation can augment its resources with temporary staff, with variable contract periods. Such contractors or resources need to access organisations’ communications infrastructure and other relevant tools. They need to be able to work as closely with their colleagues as any other employee.

As a service provider, you need to be able to accommodate this from your B2B service suite. However, they may not have subscriptions to your services, and it may take time for existing contracts to expire, so that they can move to your network. With Gintel, there are several ways in which such workers can be included in the mobile PBX user group for a company or organisation, enabling them to be included within queues, distribution lists and teams.

Different options enable flexibility for your customers

One way is to add new numbers via simple menus to the list of redirection options, so that a user can use any device as an extension. This approach requires the numbers to be provisioned by an authorised administrator. Another approach – which we call ‘free seating’ – enables registered switchboard users and agents to add a number of their choice from a list of assigned numbers or, via a free text box, an entirely new number that can be on any network.

The free seating approach enables such numbers to be associated with main number calling groups, as well as for direct inbound traffic – so it’s not a redirection service (unlike other approaches from OTT or app-based solutions), but rather a true termination point, enabling calls to be distributed to new or temporary users.

Such users can be added to the subscriber group in time, but they can also just be registered during the period of employment, covering any temporary or seasonal engagement. It gives these users control over their devices and communications tools, while integrating them into the teams in which they work and collaborate.

BOost revenue while helping your business customers adapt

Other features can be enabled but this is a simple step towards ensuring greater efficiency and coordination – delivering the flexibility many of your customers need to cater for changing business conditions.

As an operator, your longer-term goal is to boost subscriber numbers but that can take time. Here, you can boost revenue from subscription packages, but you can also build a better experience for your existing customers – and that’s a key consideration for any service.

It proved to be particularly useful during the pandemic, which many users needed to work from home – not only could numbers from outside your network access key services, but home and private numbers could be used, without revealing personal data.

MNOs, B2B Services, Mobile PBX, MSISDN, BSS

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