What is a mobile PBX and why does it matter?

Mobile PBX solutions provide deep integration with core mobile networks and more efficient call handling than other solutions. They are an essential complement to collaboration platforms and a key asset for MNOs. Find out why.

Remote working demands multiple communications channels – mobile PBX is essential

Remote working has suddenly become the new norm for many. Operators have adjusted to new demand patterns and are seeking to ensure that businesses can remain connected. For many, this means increased dependence on mobile voice, as a fallback from other solutions. That’s because, while conferencing platforms have boomed in popularity, performance can be unpredictable and may not be sufficient in more remote locations as bandwidth has become contended. Other communications channels remain essential.

As such, there’s growing interest from business customers in solutions that can extend office communications capabilities to mobile devices. One such is mobile PBX. Mobile PBX has been around for a number of years, but it has a key role to play in enabling remote continuity and connectivity. So, what is mobile PBX and why is it different from other, IP-based communications solutions?

What makes mobile PBX different?

Mobile PBX solutions are hosted in the network of mobile operators and are integrated directly with the mobile core, typically via the IMS. Calls are processed in the mobile core, through the handling of triggers. Once the appropriate logic has been executed, calls are delivered via classical mobile interfaces.

This is in contrast to fixed-line IP Centrex services, which may use mobile clients as termination points. In this case, the calls are delivered over an IP interface, for which a suitable bandwidth is required. Mobile PBX uses the standard mobile bearer – whatever is available – which means that they can function effectively even when only 2G or 3G is available.

This means that they provide genuine resilience, allow even the most remote worker to connect to core business platforms and to be included within teams or call groups. This is vital for distributed workforces, so even if other collaboration of fixed solutions are deployed, mobile PBX is an essential service, either as the primary voice default, or as secure backup to complement other channels.

Mobile PBX as part of a communications suite

Of course, mobile PBX can easily be extended and connected to other communications channels, ensuring that different techniques are available to share service and call handling

logic and to enable reachability. Video collaboration may be capturing the headlines, but a true mobile PBX with integration capabilities remains an essential asset for any MNO that is seeking to serve business customers.

Gintel has been a pioneer of mobile PBX for years. Our solutions provide essential, business-critical services and support, delivering flexibility and resilience to the business customers of our MNO partners. They provide a key role in enabling remote and flexible working, ensuring business continuity and adaptability.

Our mobile PBX solution provides the adaptability to complement other channels, while ensuring core voice service delivery, securely and reliably. Crucially, it provides a clear path for future adaptation to new network evolution – helping business customers to obtain the connectivity they need to survive and thrive.

MNOs, 3G, Mobile PBX, IP Centrex, 2G, IMS

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