Regulated services matter for voice networks – but there’s a convergence opportunity

Regulated services matter for voice networks – but there’s a convergence opportunity

Regulated services are necessary but often costly to deliver. These include emergency services, number translation and more. They are essential – and share a common foundation with many business services. OTT offers are useful, but do not deliver business-critical performance. Operators can reduce cost by converging regulated and business critical services with a common platform from Gintel.

All operators are regulated at a national and, often international level. They must comply with certain obligations. That’s the world in which we and our customers live. This means that they have to support public safety services, such as emergency services calling, comply with lawful intercept regulations, and so on.

This is in contrast to well-known over-the-top (OTT) applications and services. These may well permit voice or messaging communications, and even enable break-out to PSTN and PLMN numbers. However, vanishingly few of these have also embraced regulatory requirements and they typically seek to operate outside the boundaries of what are classified as telecoms services.

OTT services are not business-critical

So, while on the one hand, these services are convenient; on the other, they cannot be considered to be business-critical services for adoption by operators. They exist outside the regulated world and there are clear borders that they cannot cross. Businesses can use such services for ad hoc communications, but they cannot depend on them and they cannot use them as their primary means of communications.

All the same, many users happily switch between operator services and OTT services, which presents challenges to operators, as well as lost revenue. Operators need to reduce costs while also delivering the regulated services that business users demand. And, they’re also faced with the challenges of new investments to capitalise on 5G and high-speed fibre. The lost revenue cannot be recaptured, but the impact can be mitigated – and, there’s value in true, business critical services that cannot be overlooked.

Service consolidation with a common platform reduces costs

To tackle this challenge, operators need partners that can help them consolidate services that are optimised for regulated networks – emergency call routing, for example – with others that help them deliver business-critical voice services. This needs careful consideration and a strategic vision.

The answer is to take a holistic view and to identify services that can use a common framework, so that they can be gradually migrated from costly legacy platforms to a single, common architecture, coupled with the core network. This reduces operational costs, but it

also enables core, tier 1 and operationally critical services, such as emergency services, number translation and others, to be aligned with other business-critical services, such as resilient voice, mobile VPN and more.

Service consolidation – reduce costs with Gintel

That’s just what we’re doing in a number of projects with operators across Europe. We’re consolidating costly legacy platforms that all share business-critical characteristics, into a single, common framework that reduces operational costs while enabling future service evolution as networks are upgraded.

So, if you want to reduce the cost of mandatory voice services, while capitalising from a common service platform for business-critical services, why not get in touch, so we can show you how this can be achieved?

OTT, Mobile Network Operators, VPN, OTT services, Operators

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