Service providers new to the hosted PBX market don’t have to start from scratch

Hosted PBX sales rocketed from 4% of the total PBX market in 2010, to 18% in 2017 to reach $5 billion in 2017. Eastern Management Group estimates that there will soon be 3,000–4,000 service providers offering hosted PBX services in order to take advantage of this huge opportunity. So how can a service provider new to the market become a hosted PBX provider quickly and easily?

It’s beyond doubt now that the hosted PBX market is taking off. For example, according to Eastern Management Group, which tracks market data from more than 9,900 companies, hosted PBX sales rocketed from 4% of the total PBX market in 2010, to 18% in 2017 to reach $5 billion.

Furthermore, the market is still young. This figure still only accounts for around 3% of the total dollar value of all installed PBXs, so as enterprise customers replace PBXs that have reached end of life, there are decades of sales opportunities ahead for MNOs and MVNOs.

There are a number of reasons why hosted PBX is an increasingly attractive option for organisations. Of course, there is the capital investment – customers can buy a hosted PBX for $10 a month per seat, compared to a new premises-based PBX at $800 for the same seat.

Second, larger enterprises are moving applications and services to the cloud en masse, and communications is just one more application that can be consolidated to the cloud network. Finally, providers can also bundle further applications along with hosted PBX services, allowing their customers to boost productivity and grow ARPU, at an additional $10-$50 per seat, depending on their requirements (US figures cited).

As a result, Eastern Management Group estimates that there will soon be 3,000–4,000 service providers offering hosted PBX services in order to take advantage of this huge opportunity. So how can a service provider new to the market become a hosted PBX provider quickly and easily?

There are a number of options, but the best and fastest for service providers, especially MNOs and MVNOs, is an option that doesn’t require them to offer a full inventory of hosted PBX feature, when just a few will do, or if they wish to choose the features that best suit their target customers. Not all service providers target the same customers, and not all customers have the same needs. Or a service provider may not want to compete directly with one of its peers.

Gintel offers UC platforms with containerised applications such as hosted PBX and UC, with has the flexibility to ensure that service providers can offer a tailored service to their customers. The solutions aimed at MNOs and MVNOs offer voice, data, and messaging capabilities, as well as connectivity to third-party solutions.

Gintel’s advanced application software enables operators and service providers to offer innovative and competitive services to enterprises of all sizes. Our hosted PBX service is platform independent and our broad range of enterprise solutions and applications are already being used by millions of subscribers through our service provider partners, every day.

So, what are you waiting for? Contact us today to find out how we can help you to offer your customers a broad range of advanced hosted communications services and applications to that will help you to grow your business.

Tags: Hosted PBX MNOs MVNOs UC Unified Communications

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