Building Virtual Organisations Part 2

We wrote about virtual organisations recently to illustrate how companies can strengthen their virtual teams by providing appropriate communications tools and infrastructure. Adoption of Mobile PaBX services is particularly beneficial in this regard, as they enable companies to integrate all devices into the common PBX service and they remove any differentiation between termination devices.

In addition, there are other means through which virtual organisations can be strengthened. Sometimes, organisations consider mobile calling costs to be a premium service and that increased mobile usage may increase overall communications costs. In our experience, that’s a misconception.

While it is true that some hosted services that simply divert calls to mobiles can be expensive, that’s because the mobile is an add-on to the core fixed offer. Many providers are not equipped to properly manage mobile communications. They do not support a mobile centric proposition. But mobile network operators can - most enterprise mobile calling packages from MNOs come with significant airtime allowances and tend to be extremely cost effective.

But there’s more to it than that. If an employee is working from a particular remote location on a frequent basis – for example, from their home office – use of mobile geofencing techniques can offer significant advantages.

Geofencing allows users to nominate different zones in which they place calls and for mobile operators to offer special charging plans for calls made within these zones. An operator can use geofencing to augment their Mobile PaBX offer and help organisations reduce costs.

What’s more, they can also offer “on-net” and “off-net” charging, meaning that calls within the user group are charged at a special rate (or not at all), while calls to other destinations are charged at the rate covered by the plan (or use the airtime budget).

Mobile operators are uniquely placed to add value to the virtual organisation. By offering geofencing and special charging plans, they can remove barriers to the adoption of hosted services and help organisations deliver clear advantages through virtual working plans.

A truly Mobile centric offer has many benefits that are not available through legacy IP Centrex models. Today’s workforce needs enhanced communication, but, in turn, that needs the right tools. Mobile PaBX offers unique advantages and represents the next phase in the evolution of workplace communications.

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