Network Norway Secures High Satisfaction Ratings for the Second Year in a Row
For the second year running, challenger mobile operator Network Norway has secured a leading position in the annual customer satisfaction survey of telecommunications services in Norway, conducted by leading International analysts, EPSI.
Network Norway has managed to continue to deliver exceptional customer satisfaction while managing the challenges of rapid growth, in a highly competitive market, dominated by larger players. To achieve this while still delivering value for money is an outstanding achievement.
Network Norway’s success is built on a number of factors – complete focus on their customers and the business market; highly motivated staff and resellers; integrated OSS/BSS and easy service activation; and, of course, a class-leading product.
Network Norway’s Mobil Bedrift product is based on Gintel’s Easy Virtual PaBX solution. It has the flexibility, scalability and performance reliability that enable Network Norway to deliver outstanding customer satisfaction, year on year. And, in such a competitive market, product evolution is key.
Of course, the job of keeping customers satisfied never stops. Thanks to the flexibility of Easy Virtual PaBX, Network Norway has been able to continually evolve their solution, ensuring it keeps ahead of customer requirements and maintains their differentiation. What’s more, the ability to customise features has enabled Network Norway to offer services that are tailored to the needs of individual customer groups, increasing brand loyalty and contributing to on-going customer satisfaction.
It’s quite an achievement to be judged among the best in your industry, time and time again. At Gintel, we are proud to support Network Norway and delighted that their endeavours have been rewarded. Ultimately, customers are the best judges and the fact that they continue to endorse Network Norway speaks volumes.
Operators wishing to succeed in this highly competitive market could do well to look at what makes Network Norway so successful – and also talk to Gintel to see how we can contribute to your success too.