Small companies have many of the same communications challenges as their bigger peers – but fewer options are available to help solve them. But, with the right approach, MNOs and service providers can quickly and easily help them collaborate more effectively and enhance communication with customers – how can you deliver?
In many countries, businesses have continued to use fixed lines, desk phones and other interfaces. With PSTN switch off imminent, is there any real reason why they should continue to do so? As an operator, why not emulate Nordic telcos and take the opportunity to give your B2B customers a complete, mobile first solution that delivers?
Do you have a legacy IP Centrex or mPBX solution? What options are available to ensure migration to a new platform, that can grow with your business and match your network evolution plans?
Why is the industry so focused on bundle optimisation? It won’t shift the needle – what you need to do is to focus on how to add value beyond connectivity packages. Group calling, recording, team solutions, switchboards and more make far more sense – and have more impact on B2B ARPU.
Millennial and younger users form an increasing proportion of the overall business population. They have different expectations for the services they use – and different ways in which they interact with them. Forget about the user manual and legacy approaches – instead, think about the overall experience and simplicity.
