Customer expectations are changing as experiences cross sectors. This is having a huge influence on business services, as users seek simplicity at every stage of their journey. How do you turn complex network services into usable propositions that can evolve with your customers?
Today’s UC market is dominated, not by operators, but by platform providers that deal directly with business customers. How can operators recapture relevance and benefit from market growth?
There are multiple options for deploying real-time service solutions and different stakeholders often have different perspectives. Flexibility is key, so – in your data centre or in the cloud – where do you want to deploy real-time services for your B2B customers?
Integrating hosted voice offers with Teams and other platforms enables better user experiences, as it allows user status to be more accurately shared with others, via ownership of the MSIDN, fixed numbers – and network triggers.
VoLTE has been widely adopted but many existing and legacy IP Centrex, mobile PBX and B2B platforms are not compatible with this core network service. With 5G spreading fast, leaving key revenue generating services behind on legacy networks will increase costs and reduce customer experience. With VoLTE roaming coming soon, isn’t it time to act?
