Businesses are spending more and more on the cloud – for the first time, expenditure on cloud services and solutions has exceeded spend on on-premise solutions. The trend is inexorable and inevitable. Are you maximising your returns from the cloud?

How do you provide the constant innovation and service creation capabilities you need to stay ahead of the needs of your business customers? How can you ensure that you really deliver differentiated services, not simply one-size-fits-all? Making sure you can innovate is key for lasting engagement and relevance.

Many consumer brands have been surprised to discover that they actually number many small business users in their subscriber base. They’re wondering what they can do to add more value. The answer is simple – micro business services provide new monetisation opportunities for even the smallest business customer. Find out how.

It turns out that people want to speak with something more than they want to just use a website. The interesting thing is that they are happy to speak to chatbots and voice assistants – but more complex demands require humans. Gluing automated platforms and service agents together is a significant opportunity for telco innovation

Leading operators know that P2P voice is over, but the fact remains that voice is evolving. What new opportunities are there to capitalise on voice and to unlock new revenue?