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For telcos, call recording represents an increasingly significant tranche of their business, reflected in the fact that the market for Call Recording Solutions is projected to grow at a CAGR of 12.8% between 2023 and 2030 according to analyst firm Reliable Business Insights[1].

CSPs of all stripes aspire to deliver the right services to the right market segments at the right time. Their focus has, largely, been on the largest companies, using scale to drive revenue, profit, and growth. But that focus doesn’t really reflect the market at large, as Analysys Mason has noted in a recent report. By directing attention at the largest companies, service providers neglect a significant proportion of the market.

SIPREC (Session Initiation Protocol Recording) is an IETF RFC that defines a standardised method for recording sessions in SIP-based networks. So, if you are a mobile or fixed operator, or both, SIPREC is likely to be the most suitable way of enabling a call recording service for your customers. It provides a standardised means of recording desired sessions – and replaces other methods which involved proprietary logic to cover different scenarios.