VoLTE has been widely adopted but many existing and legacy IP Centrex, mobile PBX and B2B platforms are not compatible with this core network service. With 5G spreading fast, leaving key revenue generating services behind on legacy networks will increase costs and reduce customer experience. With VoLTE roaming coming soon, isn’t it time to act?
Business customers have become accustomed to a digital-first experience for all the software services they use in their organisation. Business voice communications – whether fixed or mobile, should be no different. How do you provide digital onboarding to configure voice services to get services up and running in just a few minutes?
B2B Services, UC, PBX, OSS / BSS, IVRs
Defining the specific components of a B2B communications service as part of a bundle can be tricky. Increasingly, operators recognise that they need to provide different tiers, with different functionality and capabilities to meet the needs of a much more diverse audience. This trend will continue, mirroring approaches taken by other SaaS companies.
Cloud-based vPBX functionality has been around for a long time – arguably, if we include Centrex, for nearly 50 years. We’ve been delivering vPBX solutions for 20 years and, while we’ve seen many changes, a significant shift is likely as we move into the next decade. Where have we come from and where are we going?
B2B Services, B2B Customers, Virtual PBX, Cloud PBX, vPBX, Microsoft Teams
As everyone knows, cloud PBX communication and collaboration has surged. It’s easy to imagine that this now dominates business voice – but it's not as simple as that, yet. More than 50% of the market remains tied to on-premise solutions. But not for long – so, operators need to act now to gain traction and to leverage new 5G capabilities.
