Every operator’s B2B service portfolio starts from a different point. You may have an existing solution that needs to be retired, or be launching a completely new offer. Regardless, customer experience, customisation and evolution are key. Here’s why.
B2B Services, B2B Customers, Customer Experience Management, OPEX, customer experience
Huge efforts are underway to prototype and deliver advanced 5G services in captive and test networks. Sooner or later, these will jump to commercial networks, as operators seek to monetise these investments and meet the needs of new stakeholders and customers. There’s lot of work to be done to identify and resolve orchestration, policy and delivery issues in multi-network environment.
4G, 5G, R&D, LTE networks
The move to mobile is well advanced, but that doesn’t mean businesses want to throw away their landline numbers. In addition to call handling services, many operators have profitable geo- and non-geo routing services that businesses depend on. Converging NTS with call handling protects these services while supporting mobile-first users.
The cloud PBX has become a key tool for many business customers and it should be a core offer for any service provider. Old arguments about on-premise vs cloud have, largely, disappeared and most businesses are eagerly embracing cloud services. The trend is irreversible, so the question is, why aren’t telcos pushing cloud communications with the same vigour?
3G, Cloud PBX, IP Centrex, PBX, 2G
Recent research shows how telcos have struggled to gain ground with SME customers – but also highlights the massive opportunity this market represents. What do you need to do to succeed with SME customers?
