VoLTE may have only recently been launched in many countries but, already, some MNOs are looking ahead to the next generation – VoNR. What might that mean for the evolution of voice services? Where are we now, and where are we headed?

5G will create new demand for highly specific services and service capabilities from verticals.

To support this, MNOs need an agile service delivery framework that provides robust, real-time capabilities, and which can be shared with external services and across network slices, on-demand. How can MNOs achieve this?

Voice processing is a key capability that provides valuable functionality for many services. Operators depend on carrier-grade SRF and MRF functions for regulated and key B2B services. These need to adapt to fit new service logic handling, spanning complex service chains and network slices.

Business customers are not simply groups of retail customers. Unlimited data is nice, but it’s not a step forward in addressing their needs. If it’s the answer, the question is probably wrong – what should MNOs be asking?

Regulations covering telephony services are a constantly moving target. Licensed operators are well-used to ensuring compliance, but independent VoIP providers may find it hard to keep pace with evolving requirements. They need solution providers who truly understand how to deal with the network and technical requirements to ensure compliance – however they evolve.