Recent research shows how telcos have struggled to gain ground with SME customers – but also highlights the massive opportunity this market represents. What do you need to do to succeed with SME customers?
Reimagining things from a new perspective often leads to recognition that simplicity is best. While it’s easy to think this is a new idea, it’s actually centuries-old. And, this matters, because if we want to solve communications challenges, a simple answer is often the most effective – and this will remain true as we move to new kinds of communications services in 5G networks.
UC adoption surged in 2020, representing an irreversible trend. How can service providers capitalise on this trend, while recognising the need to co-exist with cloud-based platform providers?
5G private networks are rightly perceived as a new opportunity but many services must cross network boundaries and be delivered in public as well as private networks. They must also be customised to meet vertical requirements – MNOs have a huge role to play in cross-network orchestration and service continuity.
Ensuring a better, more consistent experience for remote business workers is becoming increasingly important. Some operators are realising that voice is something they can control – so why not act?
