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There are many – sometimes competing – interpretations of FMC. Each can be valid in its own way. But, it’s now a mandatory requirement to help businesses offer more flexibility to their employees. Operators have to deliver FMC in order to remain relevant.

Businesses have quickly moved to enable remote working. Having taken this step, it seems likely to stay for many and to become fully integrated into the business environment. Operators need to adapt and adjust voice services while integrating to commonly used business tools to support and enable this transition.

There are several strategies that can be pursued in order to provide UC capabilities to business users – but the reality is that many companies have already chosen one or more popular OTT solutions. Operators need to leverage their voice and interworking capabilities in order to capitalise on this. They can play a key role in enabling effective remote, mobile communications while connecting different UC siloes.

Finding new value opportunities is essential, particularly when comparing operator performance to others in the telecoms sector. But there are clear opportunities, particularly in B2B – what does this mean and how can you move to the next generation to boost value and returns?

Integrate Microsoft Teams with Gintel to ensure status federation and full breakout to classical fixed and mobile numbers. Network-based call handling and user controls manage status and ensure the group is updated – help your business customers with Teams integration.