Easy Auto Attendant and IVR

Auto Attendant

The Easy Auto Attendant and IVR module offers a range of sophisticated IVR and DTMF options to support customer interaction and enable effective call routing.

Subscribers can configure messages to play when callers are in a queue, provide DTMF interaction options and much more to ensure that calls are handled in the most effective way for their business.

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Overview

Build better customer care

Auto attendant and IVR services are essential for today’s business users. Even when there are attendants available, calls may need to be queued and office hour and holiday schedules mean that all companies need to be able to play appropriate greetings to callers when staff are absent. Increasingly, SME and SoHo users are looking for the same solutions – Easy Auto Attendant and IVR helps all companies whether large or small project a professional image to their callers.

DTMF to help call steerage

DTMF capabilities enable callers to select from a range of configurable options to ensure their calls reach the right person. Service providers can offer their customers the means to personalise their auto attendant and IVR package so that it suits their business. It’s a powerful and effective means of handling inbound calls and is a fundamental element of the Easy Business Communications Suite.

Features

  • Support multiple announcements and DMTF options for teams and departments
  • Choose announcements for different dates, days and times
  • Full DTMF interaction and support
  • Customisable voice announcements

Easy Auto Attendant

Benefits

Flexible

Customisable

Let business subscribers personalise inbound call management solutions
Adaptable

Compatible

Fully compatible with call management and UC packages
Mobile

Optimise

Enable responsive and reliable customer care
Cost-effective

Economic

Help businesses process calls more effectively

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

Jersey Telecom has a long and successful history and a growing enterprise customer base. With full-fibre connectivity, the team sought to bring a better, more unified experience to customers – across fixed and mobile.

How did they achieve this?

Easy Business Communications Suite, optimised for mobile networks - including with complex protocols, such as CAMEL.

Mobile PBX, across all networks

Full Mobile PBX capabilities deployed on GSM, 3G, LTE and VoLTE networks, allowing mobile devices to operate as extensions to cloud PBX solutions, from Gintel.

Read More
  • Learn how JT was able to offer a solution for any customer, from those migrating from legacy solutions, to those integrating mobile devices.
  • Learn how JT is able to scale their service internationally, connecting businesses globally.
  • Learn how Gintel's solution is enabling JT to develop a secure call recording solution for their many customers in Financial Services.
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