Easy Auto Attendant

Easy Auto Attendant and IVR

Auto Attendant

The Easy Auto Attendant and IVR module offers a range of sophisticated IVR and DTMF options to support customer interaction and enable effective call routing.

Subscribers can configure messages to play when callers are in a queue, provide DTMF interaction options and much more to ensure that calls are handled in the most effective way for their business.

Read the datasheet

Overview

Build better customer care

Auto attendant and IVR services are essential for today’s business users. Even when there are attendants available, calls may need to be queued and office hour and holiday schedules mean that all companies need to be able to play appropriate greetings to callers when staff are absent. Increasingly, SME and SoHo users are looking for the same solutions – Easy Auto Attendant and IVR helps all companies whether large or small project a professional image to their callers.

DTMF to help call steerage

DTMF capabilities enable callers to select from a range of configurable options to ensure their calls reach the right person. Service providers can offer their customers the means to personalise their auto attendant and IVR package so that it suits their business. It’s a powerful and effective means of handling inbound calls and is a fundamental element of the Easy Business Communications Suite.

Features

Support multiple announcements and DMTF options for teams and departments
Choose announcements for different dates, days and times
Full DTMF interaction and support
Customisable voice announcements

Easy Auto Attendant

Benefits

Customisable

Let business subscribers personalise inbound call management solutions

Compatible

Fully compatible with call management and UC packages

Optimise

Enable responsive and reliable customer care

Economic

Help businesses process calls more effectively

Working with Gintel

Case Study: ice.net

Complete Hosted Telephony for Enterprises

ice.net (formally Network Norway) is the third mobile operator in Norway and launched services targeted towards the SME market in October 2007. ice.net chose Gintel’s solution as the platform for their flagship Mobile Office service offering.

Cost-effective with a solid business case

It was essential for ice.net that a solid business case could be created for the new service launch. The components selected for the Mobile Office solution had to be cost-effective from the outset in order to meet ice.net’s demanding conditions.

The Solution

Gintel was able to meet these requirements with its software and the complete suite of network gateways required for the installation.

“the Gintel solution...enables us to offer better solutions, giving both higer value and more flexibility to our business solutions” Ingvild Myhre
Former CEO, Network Norway

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Head Office

Otto Nielsens vei 12 N-7004 Trondheim Norway

+47 7318 7000

sales@gintel.com

Our products

Easy Auto Attendant and IVR

Easy Auto Attendant and IVR

Auto Attendant

Overview

Build better customer care

DTMF to help call steerage

Features

Easy Auto Attendant

Benefits

Customisable

Compatible

Optimise

Economic

Working with Gintel

Case Study: ice.net

Complete Hosted Telephony for Enterprises

Cost-effective with a solid business case

The Solution

Keep up with Gintel

The Gintel Blog

Events

Gintel on Twitter

Head Office

Easy
Auto Attendant and IVR