Easy Auto Attendant

Easy Auto Attendant and IVR

The Easy Auto Attendant and IVR module offers a range of sophisticated IVR and DTMF options to support customer interaction and enable effective call routing.

Subscribers can configure messages to play when callers are in a queue, provide DTMF interaction options and much more to ensure that calls are handled in the most effective way for their business.

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Overview

Build better customer care

Auto attendant and IVR services are essential for today’s business users. Even when there are attendants available, calls may need to be queued and office hour and holiday schedules mean that all companies need to be able to play appropriate greetings to callers when staff are absent. Increasingly, SME and SoHo users are looking for the same solutions – Easy Auto Attendant and IVR helps all companies whether large or small project a professional image to their callers.

DTMF to help call steerage

DTMF capabilities enable callers to select from a range of configurable options to ensure their calls reach the right person. Service providers can offer their customers the means to personalise their auto attendant and IVR package so that it suits their business. It’s a powerful and effective means of handling inbound calls and is a fundamental element of the Easy Business Communications Suite.

Features

Support multiple announcements and DMTF options for teams and departments
Choose announcements for different dates, days and times
Full DTMF interaction and support
Customisable voice announcements

Easy Auto Attendant

Benefits

Customisable

Let business subscribers personalise inbound call management solutions

Compatible

Fully compatible with call management and UC packages

Optimise

Enable responsive and reliable customer care

Economic

Help businesses process calls more effectively

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

Jersey Telecom has a long and successful history and a growing enterprise customer base. With full-fibre connectivity, the team sought to bring a better, more unified experience to customers – across fixed and mobile.

How did they achieve this?

Easy Business Communications Suite, optimised for mobile networks - including with complex protocols, such as CAMEL.

Mobile PBX, across all networks

Full Mobile PBX capabilities deployed on GSM, 3G, LTE and VoLTE networks, allowing mobile devices to operate as extensions to cloud PBX solutions, from Gintel.

Learn how JT was able to offer a solution for any customer, from those migrating from legacy solutions, to those integrating mobile devices.
Learn how JT is able to scale their service internationally, connecting businesses globally.
Learn how Gintel's solution is enabling JT to develop a secure call recording solution for their many customers in Financial Services.

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Delivering differentiated voice and multi-media services has long been an aspiration for MNOs. Efforts have, largely, been limited – but 5G brings the potential to take voice and multi-media communications into new areas: bit.ly/3Sq0WfJ #5g #differentiation #MNOs
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Where are business and mission-critical voice services headed in the 5G era? bit.ly/3QFQxvq #5G #missioncritical #voiceservices
The world has an estimated 400 SMEs, yet far too many don't get the same kind of attention and customised services as their larger competitors. There's a perception gap here on the telco side that can--and should--be closed: bit.ly/3SlucVG #SME #telco #SMEmarket
B2B marketplaces are fast becoming a key tool for MNOs and other operators. We’ve been helping create these environments for more than 10 years – learn from our experience: bit.ly/3PWm7EP #B2B #B2Bmarketplace #MNO #MNOs
Network services for delivering number translation and routing for non-geo, emergency and other core operator functions remain essential. How do you preserve these, while investing in the rest of your network?bit.ly/3v0b0mk #numbertranslation #networkservices #routing
B2B marketplaces are fast becoming a key tool for MNOs and other operators. They create an opportunity to curate key services and to blend them for an integrated experience. We’ve been helping create these environments for more than 10 years: bit.ly/3uNq9XX
Where are business and mission-critical voice services headed in the 5G era? gintel.com/blog/599-where… #5G #missioncritical #voiceservices
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Our products

Easy Auto Attendant and IVR

Easy Auto Attendant and IVR

Overview

Build better customer care

DTMF to help call steerage

Features

Easy Auto Attendant

Benefits

Customisable

Compatible

Optimise

Economic

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

How did they achieve this?

Mobile PBX, across all networks

Keep up with Gintel

The Gintel Blog

Events

Gintel on Twitter

Head Office

Easy
Auto Attendant and IVR