Easy Auto Attendant

Easy Auto Attendant and IVR

The Easy Auto Attendant and IVR module offers a range of sophisticated IVR and DTMF options to support customer interaction and enable effective call routing.

Subscribers can configure messages to play when callers are in a queue, provide DTMF interaction options and much more to ensure that calls are handled in the most effective way for their business.

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Overview

Build better customer care

Auto attendant and IVR services are essential for today’s business users. Even when there are attendants available, calls may need to be queued and office hour and holiday schedules mean that all companies need to be able to play appropriate greetings to callers when staff are absent. Increasingly, SME and SoHo users are looking for the same solutions – Easy Auto Attendant and IVR helps all companies whether large or small project a professional image to their callers.

DTMF to help call steerage

DTMF capabilities enable callers to select from a range of configurable options to ensure their calls reach the right person. Service providers can offer their customers the means to personalise their auto attendant and IVR package so that it suits their business. It’s a powerful and effective means of handling inbound calls and is a fundamental element of the Easy Business Communications Suite.

Features

Support multiple announcements and DMTF options for teams and departments
Choose announcements for different dates, days and times
Full DTMF interaction and support
Customisable voice announcements

Easy Auto Attendant

Benefits

Customisable

Let business subscribers personalise inbound call management solutions

Compatible

Fully compatible with call management and UC packages

Optimise

Enable responsive and reliable customer care

Economic

Help businesses process calls more effectively

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

Jersey Telecom has a long and successful history and a growing enterprise customer base. With full-fibre connectivity, the team sought to bring a better, more unified experience to customers – across fixed and mobile.

How did they achieve this?

Easy Business Communications Suite, optimised for mobile networks - including with complex protocols, such as CAMEL.

Mobile PBX, across all networks

Full Mobile PBX capabilities deployed on GSM, 3G, LTE and VoLTE networks, allowing mobile devices to operate as extensions to cloud PBX solutions, from Gintel.

Learn how JT was able to offer a solution for any customer, from those migrating from legacy solutions, to those integrating mobile devices.
Learn how JT is able to scale their service internationally, connecting businesses globally.
Learn how Gintel's solution is enabling JT to develop a secure call recording solution for their many customers in Financial Services.

Want to learn more about Gintel?

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Keep up with Gintel

The Gintel Blog

16 May 2022 Voicemail – forgotten? Neglected? Doomed? Or a key part of a complete user experience?
28 April 2022 Are your B2B services ready for VoLTE? With 3G sunset, they need to be
25 April 2022 3GPP Standards evolution – keeping on track for your network

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Events

Gintel on Twitter

Reports of the death of voicemail are premature. Yes, usage is changing, but 10% of your customer base is still a significant number and, business users continue to find value in the service. We can help you evolve your voicemail systems: gintel.com/blog/594-voice… #voicemail
Are your B2B services keeping pace with the evolution of 3GPP and other standards? As you move towards the next generation of tech, you need to be sure that you can also migrate services to the new architecture and interfaces: gintel.com/blog/592-3gpp-… #3GPP #B2B #B2Bservices
Launching services often follows a well-travelled path that requires an all or nothing commitment. For B2B services, getting to market and then adding richness is much more practical and rewarding. Learn how Gintel can help: gintel.com/blog/591-evolv…
IMS and VoLTE integration with our cloud PBX solution can easily be accomplished. However, not all networks are the same – there may be greenfield deployments, as well as deployments into complex network environments. But, we’ll take care of it: gintel.com/blog/590-ims-a…
Many operators now offer integrations with enterprise software applications – such as Gintel’s Cloud PBX for Teams solution – but these must be discoverable from inside the software application portals, not just from the operator’s web offers: gintel.com/blog/589-what-… #AppStore
Ensuring you can retain and recruit business customers is becoming increasingly hard. The simple truth is that customers are focused on value, not features. Fewer and fewer people understand classical, or legacy terms. You need to speak their language: gintel.com/blog/588-how-d…
The Gintel team are in Barcelona for Mobile World Congress this week! If you're attending, why not book a meeting with us? gintel.com/about/events/5… #MWC2022 #MobileWorldCongress2022 GSMA
Gintel is excited to announce the appointment of Frode M. Thulien as our new CEO. Frode is an experienced leader, board member and investor, who brings a wealth of experience to our team: gintel.com/blog/587-ginte…
Digital attackers are often cited as a means by which established players can gain grounds in new markets or compete more effectively with other digital service providers. What do you need to know?gintel.com/blog/583-digit…
Digital first? How can MVNOs show MNOs how to get B2B right?: bit.ly/3FCO9Qj #MVNOs #MNOs #B2B

Head Office

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+47 7318 7000

sales@gintel.com

Our products

Easy Auto Attendant and IVR

Easy Auto Attendant and IVR

Overview

Build better customer care

DTMF to help call steerage

Features

Easy Auto Attendant

Benefits

Customisable

Compatible

Optimise

Economic

Working with Gintel

Case Study: Jersey Telecom

Converged, mobile-first B2B services

How did they achieve this?

Mobile PBX, across all networks

Keep up with Gintel

The Gintel Blog

Events

Gintel on Twitter

Head Office

Easy
Auto Attendant and IVR