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Service Composition Toolkit

Easy Designer
Virtual Contact Center Easy Designer

Easy
Designer

Easy Designer is a complete Service Creation Environment (SCE) that enables operators to customise existing services and rapidly create new offers that enhance differentiation and increase customer stickiness. Easy Designer allows services to be assembled from a comprehensive palette of core capabilities.

  • Net-centric hosted telephony solution
  • Compose services on the fly
  • Agility to meet customer demand

Overview
Easy Designer

Net-centric service creation tool for operators

Operators and service providers can leverage Easy Designer to meet exacting demands from existing subscribers and support innovation to win new ones.

Create new services “on-the-fly” for agile services

New services can be designed and assembled “on-the-fly”, within hours, not days or weeks, greatly reducing time to market and enhancing operator agility. Operators can both innovate within their markets and respond more rapidly to demand and competitive threats. New services can be launched rapidly and at low cost, reducing the risk of service delivery. Easy Designer is completely complementary to Gintel’s other applications, allowing continual innovation and service differentiation. Easy Designer helps operators develop richer customer relationships, based on co-operation and support.

Working with Gintel

Telenor

Case Study: Business Solutions for Telenor Norway

Telenor Business Solutions provides services to enterprise subscribers as part of the incumbent operator in Norway. Telenor Business Solutions has deployed Easy Virtual Contact Center and Easy Virtual PaBX in its service portfolio, under a range of commercial brands.

Increasing customer stickiness

Additionally, Telenor Business Solutions has been able to launch a wide range of customised services by leveraging the unique capabilities of Easy Composer, which enables operators to customise existing services and rapidly create new offers that enhance differentiation and increase customer stickiness.

The Solution

These solutions service more than one million calls per day and have run continuously since 1998.

more

Telenor Denmark logo

Telenor

“We worked with Gintel to create something uniquely adapted to our offer and our market”

Lars Bo Christiansen

Product Manager

Communications Suite

Modules

GeoFencing Conferencing Microsoft Lync Integration Recording Mobile IP SIP Convergence Twinning Telco Service Gateway Easy Advanced Routing Office Assistant Auto Attendant Voice Call Continuity SIP Trunking WebRTC Communicator Multi-Tenancy VoiceMail