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Inbound Call Management

Enterprise Call Manager
Enterprise Call Manager diagram

Enterprise Call Manager

Enterprise Call Manager (ECM) is a turnkey inbound call management solution, designed to offer optimised call routing functionality to enterprise and SME customers. ECM offers rapid time to market and includes a predefined set of main number call distribution strategies for turnkey deployment.

  • IVR, auto attendant and virtual receptionist
  • Automatic Call Distribution
  • Call Management and Queuing

More InformationEnterprise Call Manager

Features

  • IVR (simple announcements and advanced IVRs)
  • Auto attendant/ virtual receptionist
  • Automatic Call Distribution
  • Call Management/ Queuing

Benefits

  • Turnkey, Enterprise Call Management Service
  • Charge a fixed monthly fee with predictable recurring revenues
  • Build a comprehensive portfolio of enterprise/ SME services
  • Take advantage of the enterprise and SME opportunity, offering higher ARPU and AMPU

Product Datasheet

Please download our product sheet (PDF) for more information.

How to buy

Our products are available from our regional sales offices and through a network of systems integration partners and resellers around the world.

If you would like to see a demonstration, this can be arranged, either remotely or locally. Our partners are equipped to help you. Testimonials and customer references are also available on request, in addition to those displayed on our website.

If you would like to learn more, please contact us.

OverviewEnterpise Call Manager

A complete inbound call management solution

Enterprise Call Manager is a hosted cloud service offered by service providers that secures predictable revenue and provides a cost-effective solution to launch hosted enterprise services.

Revenue opportunities for hosted business services

Enterprise and SME customers offer predictable, recurring revenue opportunities, generating higher ARPU and AMPU per user. With an inbound call management platform, you can deliver charge a fixed monthly service fee with potential to capture additional revenue through complementary services and fees.

Low CAPEX with predictable revenue streams can lead to rapid ROI and graceful expansion of the service.

Working with Gintel

Telenor

Case Study: Business Solutions for Telenor Norway

Telenor Business Solutions provides services to enterprise subscribers as part of the incumbent operator in Norway. Telenor Business Solutions has deployed Easy Virtual Contact Center and Easy Virtual PaBX in its service portfolio, under a range of commercial brands.

Increasing customer stickiness

Additionally, Telenor Business Solutions has been able to launch a wide range of customised services by leveraging the unique capabilities of Easy Composer, which enables operators to customise existing services and rapidly create new offers that enhance differentiation and increase customer stickiness.

The Solution

These solutions service more than one million calls per day and have run continuously since 1998.

more

Telenor Denmark logo

Telenor

“We worked with Gintel to create something uniquely adapted to our offer and our market”

Lars Bo Christiansen

Product Manager

Communications Suite

Modules

GeoFencing Conferencing Microsoft Lync Integration Recording Mobile IP SIP Convergence Twinning Telco Service Gateway Easy Advanced Routing Office Assistant Auto Attendant Voice Call Continuity SIP Trunking WebRTC Communicator Multi-Tenancy VoiceMail