Enterprise Call Manager - Inbound Call Management

Complete inbound call management solution

Enterprise Call Manager (ECM) is a turnkey inbound call management solution, designed to offer optimised call routing functionality to enterprise and SME customers.

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Enterprise Call Manager supports essential inbound call routing features such as:

• IVR
• Intelligent routing
• Automatic call distribution
• CLI routing
• Call recording
• Enterprise voicemail

Read more on the features page or contact us!

ECM offers rapid time to market and includes a predefined set of main number call distribution strategies for turnkey deployment.

It is a hosted cloud service offered by service providers that secures predictable revenue and provides a cost-effective solution to launch hosted enterprise services.

Why use enterprise call manager for Launching inbound call management services for Enterprises and SMEs?

• Enterprise Call Manager is a ready-to-go turnkey solution that is deployed by Service providers in their network infrastructure.
• Gain a foothold in the market at low risk: when launching a new service, it's essential to minimise risk. Enterprise Call Manager helps operators build a compelling business case and lowers the risk for launching inbound call management services.
• With a low entry-price, Enterprise Call Manager significantly lowers CAPEX.
• As no upgrades to user devices are required, there is no inventory management and customer activation is made easy, reducing OPEX demand
• Enterprise Call Manager is based on a proven, reliable platform giving the quality and consistency demanded by customers.
• The solution grows with your success, enabling you to capitalise on the higher ARPU and margin levels offered by SMEs and enterprises.

Revenue Opportunities for Hosted Business Services

Enterprise and SME customers offer predictable, recurring revenue opportunities, generating higher ARPU and AMPU per user. With an inbound call management platform, you can deliver charge a fixed monthly service fee with potential to capture additional revenue through complementary services and fees.

Low CAPEX with predictable revenue streams can lead to rapid ROI and graceful expansion of the service. Contact us to find out more.

More on Hosted Service Opportunities

Benefits for Service Providers

• Turnkey, Enterprise Call Management Service
• Charge a fixed monthly fee with predictable recurring revenues
• Upsell complementary features and capabilities
• Build a comprehensive portfolio of enterprise/ SME services
• Low cost of entry and CAPEX
• Rapid time to market
• Take advantage of the enterprise and SME opportunity, offering higher ARPU and AMPU
• Simple value proposition
  • Easy to sell
  • Easy to adopt
• Handset independent
  • No inventory management
  • No shipping costs
• Easy customer activation
  • Low OPEX
• Reliable, experienced long-term partner
  • Trusted provider to Tier 1 operators globally
  • Part of the Telenor group

Benefits for your Customers

• Never miss calls again
• Access big company features for small company prices
• Enhance employee productivity
• Flexible biling to meet your team’s requirements
• Simple billing models
  • OPEX-based
• More flexible solution for:
  • Mobile staff
  • Multiple sites
  • Home workers
• Simple configuration and management
• Handset independent
  • Use existing devices
• No device upgrade required
  • Integrates with all mobile handsets
  • Fixed terminals / IP phones
• Low barriers to adoption

Key Features

• IVR (simple announcements and advanced IVRs)
• Various termination points
• Intelligent routing (basic)
• Intelligent routing (with queue)
• Basic call centre features
• Auto attendant/ virtual receptionist
• Automatic Call Distribution
• CLI routing
• Call Recording
• Call Management/ Queuing
• Hunting, user groups
• Day and Time routing
• Call forward
• Callback/ Missed call notification
• Event and timer controlled logic
• Web based customer self-service
• Least Cost Routing
• Enterprise voicemail
• Optional: EasyDesigner for customisation and tailoring

Please download our product sheet (PDF) for more information.

Our products are available from our regional sales offices and through a network of systems integration partners and resellers around the world.

If you would like to see a demonstration, this can be arranged, either remotely or locally. Our partners are equipped to help you. Testimonials and customer references are also available on request, in addition to those displayed on our website.

If you would like to learn more, please contact us.