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Virtual Contact Center

Easy VCC
geofencing

EasyVirtual Contact Center

Easy VCC is a complete virtual contact center solution for operators and service providers. Virtual Contact Centers can be created across multiple sites and support nomadic call agents, leading to enhanced flexibility, scalability and redundancy and service level optimisation.

  • Net-centric deployment model
  • Comprehensive ACD options
  • Flexible service logic

More InformationEasy Virtual Contact Centre

Features

  • Net-centric deployment model
  • Comprehensive ACD options
  • Deploy on any network
  • Enable remote agent access across any device

Benefits

  • Roll-out large numbers of tailored solutions by means of specialised tools for service design and deployment
  • Increases subscription revenues from high value services for the SME and enterprise market
  • Standard interfaces for integration with operator’s billing and (also bulk) provisioning systems
  • Dramatically reduces time-to-market

Product Datasheet

Please download our product sheet (PDF) for more information.

How to buy

Our products are available from our regional sales offices and through a network of systems integration partners and resellers around the world.

If you would like to see a demonstration, this can be arranged, either remotely or locally. Our partners are equipped to help you. Testimonials and customer references are also available on request, in addition to those displayed on our website.

If you would like to learn more, please contact us.

OverviewEasy Virtual Contact Center

Contact center agents can operate at any location, through any telephony terminal equipment, and the solution can be deployed on all types of telephony network, PSTN, PLMN, 3G, NGN, and IMS. Full multi-tenancy allows multiple service providers to leverage the same infrastructure.

Deploy on any network, reduce time to market

Easy VCC offers enhanced benefits by enabling operators to easily construct highly tailored solutions matching the needs and preferences of different customers via Gintel’s powerful Easy Composer framework.

A set of user-friendly tools guides and automates the process of requirement gathering, solution design and service deployment.

Working with Gintel

Celcom

Case Study: Boost Mobile Business Revenue with Easy VPaBX

Celcom Axiata Berhad, one of the leading mobile telecommunications service providers in Malaysia, wanted to offer a more advanced, integrated communications service to its business customers, allowing them to increase efficiency, enhance productivity, and leverage rich PBX functionality via their mobile and fixed devices.

The Challenge

Celcom sought a mobile enterprise solution that had never been launched in Malaysia for SOHOs, SMEs, and MNC.

The Solution

Gintel AS offered the Easy Virtual PaBX, which met all of Celcom’s needs. It is a fully converged, turnkey Mobile PBX and IP Centrex solution, which allowed Celcom to rapidly deliver Centrex voice and mobility services to mobile and fixed customers in enterprise and SME markets.

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Celcom

“Now with this new Virtual PABX system by Celcom Biz, you don't have to miss a single business opportunity...”

Adlan Ahmad Tajudin

Chief Corporate Officer

Communications Suite

Modules

GeoFencing Conferencing Microsoft Lync Integration Recording Mobile IP SIP Convergence Twinning Telco Service Gateway Easy Advanced Routing Office Assistant Auto Attendant Voice Call Continuity SIP Trunking WebRTC Communicator Multi-Tenancy VoiceMail