Virtual Switchboard

Although an advantage of PBX services is the availability of direct inward dialling or short cut numbering plans, something that is often overlooked is the value of the switchboard itself. This has an important role to play, and the person behind it is often a vital cog in any organisation. When considering a hosted solution, enterprises need to be confident that they can access the full suite of switchboard services to which they are accustomed.

The switchboard isn’t an after-thought: it’s an essential element of a comprehensive telephony system and adds considerable value to an enterprise. This is why Gintel’s Easy Virtual PaBX solution comes with a comprehensive range of options for delivering switchboard solutions. Service providers can offer enterprises a choice of a local client application, or an on-line web-enabled version, allowing them to leverage the full range of functions. The attendant can perform all of their usual tasks, such as

• Transferring calls
• Queue Management
• Bridging calls
• Directory look-up
• Connect to voicemail

at the click of a mouse. Additionally, integration with Microsoft Outlook provides presence and availability information, ensuring calls are routed effectively – and appropriately.

A hosted service isn’t complete without a sophisticated switchboard solution, and Gintel’s meets all the requirements of demanding enterprises. This is something which must be considered as part of any hosted offer, particularly when marketing the service. Gintel’s solution can also be used to provide outsourced switchboard services on behalf of a number of enterprises, in a true multi-tenanted environment. After all, it’s not just about the calls, but the way they are handled. Contact us to learn more about the Easy Virtual PaBX solution.