The Call Recording module enables business and enterprise users to record mobile conversations. Many businesses have to meet regulatory requirements for the recording of client conversations and this module ensures that they can do so, even in the mobile environment.Read the datasheet
With the optional call recording module, service providers can offer enterprise and SME customers business call recording capabilities and the ability to capture conversations, maintain records and create a complete history of customer or employee interaction, which can be used for a variety of purposes. It’s a simple addition to any business communications service that adds value and empowers mobile users.
Call recording can be activated when required, pre-set as a default or for specific calls and times. It blends with call screening capabilities to ensure that relevant calls are recorded, as required. Users and administrators can use self-care portals to initiate recording or establish rules and triggers for when calls need to be captured. The capability can be used on whichever device the call is terminated, ensuring that all terminals are included.
Like many mobile operators, Kcell, the leading mobile network provider in Kazakhstan, is faced with the challenge of revenue growth. Mushrooming data consumption, enabled by significant investment in Kcell’s LTE infrastructure and networks, has not been matched by a proportional rise in data revenues, a common challenge that MNOs are struggling to address.
Recognising this, Kcell initiated efforts to try to secure revenue from new sources. As part of these efforts, it identified the B2B market as a source of potential growth alongside two common problem: call completion and minimising the cost and complexity involved with traditional business communications.
Happily Kcell discovered Gintel, whose track record of delivering highly customisable solutions with the core capabilities required, quickly and efficiently, was critical. But just as important was its absolute commitment to invest in its solution, ensuring that Kcell would benefit from continuous evolution and enhancement.Read More
“We needed a solution that would help Kcell to secure revenue growth from new sources, while providing a solution that solved identifiable communications problems for the business community in Kazakhstan. Gintel provided that, and we are delighted to be able to offer a market-leading, cloud-hosted service that will provide the platform for Kcell’s future growth” Marat Auketayev
Head of Business Solutions Unit
Gintel will be exhibiting at MVNOs Asia in Singapore from 26 - 27 September 2017 – why not meet us to find out how we can help MVNOs and MNOs achieve rapid ROI, differentiate their services, and grow their business?
Gintel will be attending MVNOs Europe in London from 14 - 15 November 2017 – why not meet us to find out how we can help MVNOs and MNOs achieve rapid ROI, differentiate their services, and grow their business?
Gintel will be attending Mobile World Congress, in March 2018, in Barcelona – why not meet us to find out how we can help MVNOs and MNOs to target attractive markets, achieve clear ROI and deliver a differentiated offer?