Easy Call Recording

Business Call Recording

The Call Recording module enables business and enterprise users to record mobile conversations. Many businesses have to meet regulatory requirements for the recording of client conversations and this module ensures that they can do so, even in the mobile environment.

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Overview

Maintain records, history and dialogue

With the optional call recording module, service providers can offer enterprise and SME customers business call recording capabilities and the ability to capture conversations, maintain records and create a complete history of customer or employee interaction, which can be used for a variety of purposes. It’s a simple addition to any business communications service that adds value and empowers mobile users.

Flexible and configurable

Call recording can be activated when required, pre-set as a default or for specific calls and times. It blends with call screening capabilities to ensure that relevant calls are recorded, as required. Users and administrators can use self-care portals to initiate recording or establish rules and triggers for when calls need to be captured. The capability can be used on whichever device the call is terminated, ensuring that all terminals are included.

Features

  • Highly configurable
  • On demand or triggered
  • CLI or time of day control
  • Applicable to all terminals

Easy Call Recording

Benefits

Flexible

Flexible

Offer valuable call recording services to enterprise customers
Adaptable

Adaptable

Provide as part of a bundle or set fees for record and secure storage of records
Mobile

Mobile

Help businesses meet regulatory requirements
Cost-effective

Cost-effective

Offer valuable call recording services to enterprise customers

Working with Gintel

Case Study: Kcell

Business Solutions for Kcell

Like many mobile operators, Kcell, the leading mobile network provider in Kazakhstan, is faced with the challenge of revenue growth. Mushrooming data consumption, enabled by significant investment in Kcell’s LTE infrastructure and networks, has not been matched by a proportional rise in data revenues, a common challenge that MNOs are struggling to address.

The solution

Recognising this, Kcell initiated efforts to try to secure revenue from new sources. As part of these efforts, it identified the B2B market as a source of potential growth alongside two common problem: call completion and minimising the cost and complexity involved with traditional business communications.

Happily Kcell discovered Gintel, whose track record of delivering highly customisable solutions with the core capabilities required, quickly and efficiently, was critical. But just as important was its absolute commitment to invest in its solution, ensuring that Kcell would benefit from continuous evolution and enhancement.

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Telenor
“We needed a solution that would help Kcell to secure revenue growth from new sources, while providing a solution that solved identifiable communications problems for the business community in Kazakhstan. Gintel provided that, and we are delighted to be able to offer a market-leading, cloud-hosted service that will provide the platform for Kcell’s future growth” Marat Auketayev
Head of Business Solutions Unit
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