Monthly Archives: November 2011

Into the future with the fifth generation and more than a million subscribers

Posted by Gintel on 30/11/2011 None comments

As Gintel celebrates its first decade of success, it’s worth noting that our flagship technology is now in its fifth generation. The core engine behind our Easy Virtual PaBX and Easy Designer has undergone significant enhancements and improvements, but is based on the same high-performance software that has driven millions of transactions, processed millions of calls and supported millions of subscribers in the last decade.

With deployments now exceeding one million subscribers, Gintel’s expertise has proven its worth, time and time again. Our technology is trusted and delivers reliability and innovation to fuel profitable growth for our customers, but we don’t rest on our laurels.

The latest generation of the Easy Virtual PaBX has the capabilities, scale and performance to ensure continued success. We continue to innovate and evolve our products, building on success and incorporating the latest advancements and features that maintain its leading position.

Are you looking to add innovation to your product portfolio? Innovation is fundamental to what we do. By continually adding innovation to our solutions, we enable our customers to innovate: after all, your success is our success.

If you want to continue exploring new potential in your market and investing in the future, why not find out why leading operators have chosen Gintel to lead innovation and help build profitable revenue? Contact Gintel today and let us help!

 

 

 

Gintel Celebrates 10 Years of Success!

Posted by Gintel on 28/11/2011 None comments

This month, Gintel celebrates its 10th anniversary as an independent company. Originally founded to provide expertise in IN and value added service applications within Telenor R&D, the Gintel team emerged as an independent company back in 2001.

With the clear vision of delivering innovative, flexible services to operators and service providers, Gintel has since deployed more than one million software licenses and services customers from around the globe. Gintel is a trusted partner to leading operators, such as Telenor, Orange, Celcom, Network Norway and others and continues to lead through innovation.

Gintel’s solutions have enabled leading operators to profitably and quickly launch new services, targeted towards enterprise customers. With the flagship Easy Virtual PaBX – a complete Mobile and IP Centrex solution – securing dramatic growth in active users in recent months – Gintel’s future looks bright.

The unique Easy Designer has proven to be a key differentiator and Gintel’s skills and expertise have been leveraged by many operators to launch uniquely targeted and customised service offers. For example, Network Norway has used Easy Designer to create a range of differentiated services that have contributed to dramatic sales growth, subscriber retention, and a reputation for customer excellence.

By offering both off-the-shelf products and custom development capabilities, Gintel has built strong and enduring partnerships with its customers. Telenor has leverage the Trusted Service Gateway to build partnerships with third party solution providers, increasing the attractiveness of their offer and reducing churn.

If you are looking for new customers and revenue streams, and to reduce network churn, Gintel can help you. You can invest in your future, cost-effectively and profitably. Gintel has 10 years of experience, gained through working with the world’s most innovative operators.

Interested? Our team is ready to assist you in designing and deploying solutions to generate revenue and attract and retain customers. Contact Gintel to find out how we can help you.

 

 

Network Norway Secures High Satisfaction Ratings for the Second Year in a Row

Posted by Gintel on 24/11/2011 None comments

For the second year running, challenger mobile operator Network Norway has secured a leading position in the annual customer satisfaction survey of telecommunications services in Norway, conducted by leading International analysts, EPSI.

Network Norway has managed to continue to deliver exceptional customer satisfaction while managing the challenges of rapid growth, in a highly competitive market, dominated by larger players. To achieve this while still delivering value for money is an outstanding achievement.

Network Norway’s success is built on a number of factors – complete focus on their customers and the business market; highly motivated staff and resellers; integrated OSS/BSS and easy service activation; and, of course, a class-leading product.

Network Norway’s Mobil Bedrift product is based on Gintel’s Easy Virtual PaBX solution. It has the flexibility, scalability and performance reliability that enable Network Norway to deliver outstanding customer satisfaction, year on year. And, in such a competitive market, product evolution is key.

Of course, the job of keeping customers satisfied never stops. Thanks to the flexibility of Easy Virtual PaBX, Network Norway has been able to continually evolve their solution, ensuring it keeps ahead of customer requirements and maintains their differentiation. What’s more, the ability to customise features has enabled Network Norway to offer services that are tailored to the needs of individual customer groups, increasing brand loyalty and contributing to on-going customer satisfaction.

It’s quite an achievement to be judged among the best in your industry, time and time again. At Gintel, we are proud to support Network Norway and delighted that their endeavours have been rewarded. Ultimately, customers are the best judges and the fact that they continue to endorse Network Norway speaks volumes.

Operators wishing to succeed in this highly competitive market could do well to look at what makes Network Norway so successful – and also talk to Gintel to see how we can contribute to your success too.

 

 

$9.2 Billion in New Revenues from Managed and Hosted #IPVoice: Don’t Miss the Opportunity!

Posted by Gintel on 18/11/2011 None comments

New research identifies $9.2 billion in new revenue opportunities for service providers from managed and hosted IP voice products. This raises questions for service providers. First, what are you doing to address this potentially lucrative market? Secondly, how can you move quickly to capitalise on this opportunity?

The launch of new services has traditionally been a pain-staking process, taking months of planning and approval cycles, let alone the actual deployment and integration phases. The revenue forecast spans the years 2012 to 2015. That period is only a few months away and time passes rapidly.

In the past, we have seen operators plan and launch a complete service in less than six months, but that is relatively unusual. Typically, the process takes a year or more. But the data – and this is not the only forecast to emphasise the opportunity afforded by hosted IP voice products – is compelling. Enterprises have a great appetite for hosted voice and adoption is accelerating.

Enterprise customers offer clear and profitable revenue potential, with predictable revenue streams. There is less volatility than in consumer markets, leading to reduced likelihood of churn. Yes, it takes planning, effort and commitment to launch a compelling mobile or IP Centrex solution, but the rewards justify the investment. And deployment times can be significantly reduced, with the right solutions and the right motivation.

The reality is that someone will enter and colonise this market, which represents a threat to established players. If service providers want to secure their place in this segment, they will need to act quickly and focus sufficient energy on efforts to launch solutions in their markets. This is an area in which Gintel has great experience. We can help reduce deployment times and ensure rapid time to market.

It’s clear that things are moving fast: the conclusion is obvious. Act now, or someone else will secure the revenue. The opportunity is too good to miss.

Mobile and IP #Centrex Service Strategies: Templates for Success Part 9 – Customer Self-Service

Posted by Gintel on 15/11/2011 None comments

While it is essential to offer users flexibility and options for the services that they consume, the way in which they can control these options is sometimes overlooked.

In an Easy Virtual PaBX deployment, there are several ways in which features can be configured. Of course, the service provider has ultimate control, but each enterprise or SME can nominate an “enterprise administrator” who can add users, configure numbers, change settings, and so on, generally handling normal administrative duties.

Each user can also be given the ability to manage their profile. A user profile governs how inbound calls to a user are handled. For example, the sequence of destinations to try to reach and procedures that are activated in the event that the user is unavailable.

When users are available, they can set their profile to one of available call options and optionally configure parameters such as the time period before a call diverts to voicemail. This kind of self-service can be achieved through a variety of different interfaces, depending on the specific deployment case. These include:

  • Web UI
  • Mobile Client
  • SMS
  • USSD
  • IVR
  • Service Activation Codes

By extending these configuration options to users, service providers can ensure that the experience of using the service is optimised at the level of an individual user. The overall service is chosen by the enterprise, but users can make sure that it fits their needs.