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Easy
Auto Attendant and IVR

Auto Attendant and IVR

Easy
Auto Attendant and IVR

The Easy Auto Attendant and IVR module offers a range of sophisticated IVR and DTMF options to support customer interaction and enable effective call routing. Subscribers can configure messages to play when callers are in a queue, provide DTMF interaction options and much more to ensure that calls are handled in the most effective way for their business.

  • Full DTMF interaction and support
  • Customisable voice announcements
  • Enables responsive customer care

More Information
Easy Auto Attendant and IVR

Features

  • Full DTMF interaction and support
  • Customisable voice announcements
  • Choose announcements for different dates, days and times
  • Support multiple announcements and DMTF options for teams and departments
  • Complements triggers that define call handling events

Benefits

  • Let business subscribers personalise inbound call management solutions
  • Enable responsive and reliable customer care
  • Fully compatible with call management and UC packages
  • Foundation of a range of UC and call handling services
  • Help businesses process calls more effectively

Product Datasheet

Please download our product sheet (PDF) for more information.

How to buy

Our products are available from our regional sales offices and through a network of systems integration partners and resellers around the world.

If you would like to see a demonstration, this can be arranged, either remotely or locally. Our partners are equipped to help you. Testimonials and customer references are also available on request, in addition to those displayed on our website.

If you would like to learn more, please contact us.

Overview
Easy Auto Attendant and IVR

Build better customer care

Auto attendant and IVR services are essential for today’s business users. Even when there are attendants available, calls may need to be queued and office hour and holiday schedules mean that all companies need to be able to play appropriate greetings to callers when staff are absent. Increasingly, SME and SoHo users are looking for the same solutions – Easy Auto Attendant and IVR helps all companies whether large or small project a professional image to their callers.

DTMF to help call steerage

DTMF capabilities enable callers to select from a range of configurable options to ensure their calls reach the right person. Service providers can offer their customers the means to personalise their auto attendant and IVR package so that it suits their business. It’s a powerful and effective means of handling inbound calls and is a fundamental element of the Easy Business Communications Suite.

Communications Suite

Modules

GeoFencing Conferencing Microsoft Lync Integration Recording Mobile IP SIP Convergence Twinning Telco Service Gateway Easy Advanced Routing Office Assistant Auto Attendant Voice Call Continuity SIP Trunking WebRTC Communicator Multi-Tenancy VoiceMail